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Customer Service Rep at 1ST CHOICE FAMILY SERVICES INC

Youngstown, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Mar, 26

Salary

20.0

Posted On

17 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Listening Skills, Empathy, Problem Solving, Multitasking, Computer Software, Account Management, Communication, Flexibility, Training, Customer Satisfaction, Financial Account Management, Reorder Management, Call Center Experience, Attention to Detail, Time Management

Industry

Home Health Care Services

Description

Job Details Job Location: Youngstown Office - Youngstown , OH Salary Range: $15.00 - $20.00 Job Category: Customer Service Here at 1st Choice Family Services., we are the leading company in our industry. We are hiring an experienced Customer Care Representative to help us keep growing. If you're dedicated and ambitious, 1st Choice Family Services is an excellent place to grow your career. Don't hesitate to apply. Responsibilities for Customer Care Representative Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally Answer any questions the customer may have about available products and services Establish new customer accounts, recording account information on written forms or digitally Listen to customer concerns and complaints with the goal of identifying the causes of the problem Select appropriate responses to customer issues and work quickly to resolve them Refer advanced cases to management for resolution, providing background information as necessary Maintain and regularly update financial account information using computer software programs Anticipate customer needs, following up with previous customers to offer reorders or additional services Call center or customer service experience preferred Flexibility to work different shifts (including evenings, weekends, or holidays) Willingness to participate in training before hire and on-the job Ability to pass a pre-employment background investigation and drug screen for certain positions Excellent listening skills and an empathetic voice and manner Dedication to customer satisfaction Basic knowledge of computer software and office systems Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer Familiarity with all of the goods and services offered by the company

Responsibilities

The Customer Care Representative will recruit potential customers by recommending goods or services and answering any questions they may have. They will also establish new customer accounts and resolve customer issues efficiently.