Customer Service Rep 2 at RR Donnelley

Orlando, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

24.46

Posted On

18 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Contact, Order Fulfillment, Print Services, Kitting, Distribution Orders, Problem Resolution, Dispute Management, Invoice Reconciliation, Proof Of Delivery, Order Status, Pricing, Quote Generation, Copy Prep, Data Entry, Inventory Management, Communication Link

Industry

Marketing Services

Description

Company Description RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact. Job Description Provide post-sales customer contact for inbound order fulfillment of print and print-related services and/or kitting. Execute print/kitting/distribution orders from customers received through the online systems or through direct contact with the customer. Responsibilities: Provide all necessary support to sales/customer, including the following: receive calls, faxes, mail, and email; identify and resolve customer problems and issues in a timely manner. Handle customer concerns/issues as needed (i.e. dispute management, invoice reconciliation, etc.) Provide proof of delivery, and order status upon request. Process orders and change notices (also includes obtaining delivery special promises and special freight quotes) in related systems as required. Perform pricing/generate quotes. Verify composition or perform copy prep as needed for order processing purposes. Manage ND/AR and item maintenance in applicable systems. Coordinate all corrections and/or changes that occur during the work-in-process through written and/or verbal instructions. Data entry responsibilities, setting up new items, and managing current inventories. Act as a communication link between the external customer and all internal departments. Performs other related duties and participates in special projects as assigned. Qualifications Able to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job. Must have advanced knowledge of technology including computers and software programs such as MS Office or MAC word processing, spreadsheets, or other programs specific to the job in order to complete job duties successfully. Must have excellent oral and written communication skills to communicate effectively across departments when completing assignments. Must have strong organizational skills with the ability to manage deadlines and prioritize workload and make adjustments to meet business needs. Must be able to work weekends and holidays. High School Diploma or GED with 3+ years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job Additional Information The rate of pay for this role at the noted RRD location is $24.46 / hour. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts. All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen. All your information will be kept confidential according to EEO guidelines. RRD is an Equal Opportunity Employer, including disability/veterans All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen. RRD is an Equal Opportunity Employer, including disability/veterans Air Force MOS: 3S032:PSM Navy MOS: PS:Personnel Specialist Marine MOS: 0100:Basic Personnel & Administration Army MOS: 42E:Administrative System Management Coast Guard MOS: PERS:Personnel Administration Compensation: USD 24.46 - USD 24.46 - hourly

Responsibilities

This role involves providing post-sales customer contact for inbound order fulfillment of print and print-related services or kitting, executing orders received online or directly from the customer. Responsibilities include handling customer support via various channels, resolving issues, processing orders, generating quotes, and acting as a communication link between the customer and internal departments.