WE WELCOME AND CONSIDER APPLICATIONS FROM ALL QUALIFIED APPLICANTS, REGARDLESS OF THEIR RACE, GENDER, SEXUAL ORIENTATION, RELIGION, DISABILITY OR ANY OTHER PROTECTED CHARACTERISTIC. WE STRONGLY BELIEVE A DIVERSE ORGANIZATION OPENS UP OPPORTUNITIES FOR PEOPLE TO EXPRESS THEIR TALENT, BOTH INDIVIDUALLY AND COLLECTIVELY AND IT HELPS FOSTER OUR ABILITY TO INNOVATE BY LIVING OUR FUNDAMENTALS, ACTING FOR OUR SUCCESS AND CREATING AN ENGAGING ENVIRONMENT IN A CHANGING WORLD.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Order entry - Primarily using SAGE (Europe and Asia) system, Zendesk and other in house systems. This will include carrying out stock check / availability, part number search and identifying shipping location and additional information.
• Quotations to Customers - To a range of European, Middle East and African customers. This will include carrying out stock check / availability, part number search and identifying shipping location and additional information. For specific key Customers this will often require completion within one hour.
• Document requests - Providing key documents to customers including Certificates, SDS, Shipping information, Tracking information, PODs and downloading order information from Customer Portal
• Resolving customer complaints quickly to ensure customer satisfaction
• Other Functions as required by a busy International Customer Services Team

REQUIREMENTS FOR ROLE

• Demonstrated success in high pressure customer service environment
• Ability to adapt to work with a number of IT systems as used by Calgaz including SAGE, Google and Microsoft Suite of Products etc [Full training can be given as required]
• Ownership of difficult issues and follow through to completion including an ability to identify a root cause and offer a solution
• Attention to detail whilst processing high volume of customer orders
• Curious and methodical approach and ability to identify possible improvements
• Respect
• Accuracy
• Positive attitude towards work, life and willingness to learn
• Innovative approach to help develop workflows and support others
• Qualifications and Requirements
• Educated preferably to a minimum of A Level standard or equivalent
• Good communicator in English both orally and written.
• Computer / IT literate
• Flexible Team Player