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Customer Service Rep (CSR) at Guaranteed Service.com
Manasquan, New Jersey, United States -
Full Time

Start Date

Immediate

Expiry Date

06 Jul, 26

Salary

25.0

Posted On

07 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer service, Scheduling, Communication, Organization, Detail-oriented, Phone etiquette, Outbound calling, Email communication, Record keeping, Teamwork, Problem solving

Industry

Facilities Services

Description
About Us: Guaranteed Service provides residential heating, cooling, plumbing, and electrical services throughout New Jersey and Staten Island. We take pride in delivering quality service with professionalism and care, and we’re looking for a Customer Service Representative (CSR) to join our growing team. What You’ll Do: As a CSR, you’ll be the first point of contact for our customers by scheduling appointments, answering questions, and helping create a smooth service experience. Responsibilities: * Schedule service appointments * Make outbound calls for maintenance visits and follow-ups * Respond to customer inquiries by phone and email * Keep customer records and appointments organized * Assist with on-call responsibilities as needed What We’re Looking For: * Strong communication and people skills * Organized and detail-oriented * Professional and friendly phone presence * Able to work independently and with a team * Weekend availability (as needed) * 1+ year of customer service experience preferred Why Join Us: * Competitive pay based on experience * Medical, dental, vision, and life insurance * 401(k) * PTO and holiday pay  * Flexible full-time shifts available * Training and growth opportunities * Positive, supportive work environment Job Type: Full-time Location: In person
Responsibilities
The Customer Service Representative acts as the primary point of contact for customers by scheduling appointments and managing service inquiries. They are responsible for maintaining accurate customer records and performing outbound calls for maintenance and follow-ups.