ABOUT US

Since 1994, Tony’s Plumbing has earned its exceptional reputation by standing by our work and going above and beyond to make sure customers are happy. Teammates love us because although we ask a lot, we also give a lot back to our coworkers. Our team bonds together because we take on stress internally to ensure an outstanding customer experience for everyone we serve. We also treat each teammate as the individual they are, creating a flexible, friendly, professional, and sometimes wacky environment.
Please see our website for more details: www.tonysplumbing.com

CUSTOMER EXPERIENCE SPECIALIST BENEFITS

• Paid time off
• 401(k) with 4% matching
• Amazing team environment

CUSTOMER EXPERIENCE SPECIALIST EXPECTATIONS

• You’ll be the voice and face of the company for incoming calls
• We expect you to not only maintain but propel our customer service reputation to even higher levels
• During our busiest times, expect to take 50-70 calls per day
• You’ll also be interacting with customers through email, text, and chat
• You’ll need to channel your inner data entry expertise to ensure all information is entered into our CRM correctly and quickly
• You’ll utilize ServiceTitan (CRM) to schedule appointments for our 11+ Technicians, making sure the times and dates work for the customer and don’t overextend the Technicians
• You’ll collaborate with our Dispatcher to maintain the service schedule
• You’ll collaborate with other folks on the team who are providing customer service and coordinate the team’s efforts to meet and exceed company expectations
• Once service calls have been completed, you’ll follow up to make sure our team did an outstanding job for the customer
• We are a highly technology-focused company, which means you’ll be using several different applications throughout the day to complete your tasks
• Spanish speaking preferred.

CUSTOMER EXPERIENCE SPECIALIST EXPERIENCE

We’re flexible on the number of years of previous experience for this role. We highly favor talent and interest. Some candidates may see this list and feel discouraged because they don’t match all the items. Please apply anyway: there’s a good chance you’re more wonderful than you think you are.

• Receptionist or call center or customer service experience
• Team lead or similar experience
• Experience communicating with customers through texting tools
• Service scheduling or dispatching
• Construction industry knowledge

• Receptionist or call center or customer service experience
• Team lead or similar experience
• Experience communicating with customers through texting tools
• Service scheduling or dispatching
• Construction industry knowledg