JOB POSTING: CUSTOMER SERVICE REPRESENTATIVE WITH CULINARY EXPERIENCE

Position: Customer Service Representative with Culinary Background to do Kitchen Preparation
Location: Stratford, ON
Company: The Butcher and The Baker
Employment Type: Up to 32 hrs per week

ABOUT US:

The Butcher and The Baker looking to expand our team with a passionate and skilled Customer Service Representative who has a strong culinary background. Our company prides itself on delivering exceptional customer experiences while promoting a passion for food and service.

JOB DESCRIPTION:

As a Customer Service Representative with a culinary background, you will play a crucial role in supporting our customers and providing expert knowledge and advice on food products, services, and preparation techniques. Complete duties as assigned and able to make batch meals.

REQUIREMENTS:

• Strong background in the culinary field (e.g., kitchen experience, food service, or culinary arts training)
• Excellent communication and interpersonal skills.
• Detail-oriented with strong problem-solving skills.
• Familiarity with customer service platforms POS system is a plus
• Ability to multitask and handle multiple customer inquiries simultaneously.
• Attention to detail
• Safe Food Handling and Smart Serve an asset

• Provide excellent customer service through in person and phone addressing inquiries related to our products and services
• Utilize your culinary knowledge to assist customers with ingredient substitutions, recipe recommendations, and product pairing advice, as well as preparing food.
• Resolve customer complaints or concerns in a professional, effective, and timely manner.
• Process customer orders, returns, or exchanges as necessary, ensuring smooth and efficient service.