Customer Service Rep/Dispatcher at National HVAC Service LT

Deptford Township, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Jun, 26

Salary

30.0

Posted On

14 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Dispatching, Work Order Creation, Scheduling, Route Coordination, Communication, Problem Solving, Prioritization, Documentation, Organizational Skills, Multitasking, HVAC Knowledge, Calm Under Pressure

Industry

Facilities Services

Description

Description Join a Team That Keeps Buildings Running Hawks & Company, a growing Commercial HVAC service company, is looking for an experienced HVAC Customer Service Representative / Dispatcher to help coordinate our service team and deliver exceptional customer support. In this role, you’ll be the central hub between customers, technicians, and service leadership, making sure the right technician gets to the right job at the right time. If you thrive in a fast-paced environment, enjoy solving problems, and want to grow your career in a stable industry, this is a great opportunity. What You’ll Do • Answer incoming service calls and create work orders • Dispatch HVAC technicians to service and maintenance calls • Coordinate daily schedules and adjust routes throughout the day • Communicate appointment updates with customers • Prioritize emergency service requests • Track technician progress and job completion • Ensure accurate work order documentation for billing You’ll work closely with our Service Manager, technicians, and operations team to keep service running smoothly. Career Growth at Hawks At Hawks, we believe great employees build great companies. We provide clear career paths and development opportunities for our team members. We invest in training and development so our employees can build long-term careers, not just jobs. What We Offer • Competitive compensation • Health benefits • 401(k) with company match • Paid time off • Stable, growing company • Supportive team environment • Long-term career opportunities Our Core Values Integrity Innovation Humility Serve-It-Up Above & Beyond If you take pride in helping customers and keeping operations running smoothly, we’d love to hear from you. Hawks is an Equal Opportunity Employer Requirements Required Experience • Previous HVAC dispatch experience required • Strong organizational and multitasking skills • Excellent communication and customer service skills • Comfortable working with scheduling and dispatch software • Ability to stay calm and organized in a fast-paced environment

Responsibilities

The representative will act as the central hub by answering service calls, creating work orders, and dispatching HVAC technicians to service and maintenance jobs according to daily schedules. This role also involves communicating updates to customers, prioritizing emergencies, tracking job completion, and ensuring accurate documentation for billing.