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Customer Service Rep | Family - Ponte Vedra | Days | Full Time at UF Health
Ponte Vedra Beach, Florida, United States -
Full Time

Start Date

Immediate

Expiry Date

29 Sep, 26

Salary

0.0

Posted On

01 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Data Entry, Medical Records Management, Patient Scheduling, Patient Registration, Cashiering, Clerical Support, Electronic Medical Records

Industry

Hospitals and Health Care

Description
Overview Job Duties Performs clerical functions required to service the needs of the patient, providers and organization. Serves as a liaison between patients, clinical support staff, physicians, and others. Provides excellent customer service and greets patients entering the department/practice. Responsibilities Essential Functions • Prepares and maintains all clerical aspects of the medical records through established guidelines. • Perform accurate registration interview with direct data entry to facilitate full registration for all new patient appointments and up to date information on all established patients across multiple provider specialties as assigned. • Maintains patient scheduling functions, and sets patient appointments through established guidelines. • Receives and directs messages, (electronic, in person and telephone calls) to the appropriate personnel. Makes contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations. • Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record. • Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine clerical duties for the department. • Provides excellent customer service for patients/families/representatives and other members of the treatment team. • Participates as an active care team member in the coordination of patient care. Qualifications Experience Requirements 2 year Data Entry preferred 1 years Clerical/customer service experience -ideally in a health care related industry preferred Third party payors and computer experience for in putting data and reviewing patient demographic material Education Requirements High School Diploma or GED required UFJPI is an Equal Opportunity Employer and Drug Free Workplace
Responsibilities
Performs clerical functions to support patients and providers, serving as a liaison between clinical staff and patients. Responsibilities include managing medical records, scheduling appointments, and handling patient registration and payments.