Customer Service Rep - Floater/Trainer at Opus

Atlanta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

14 May, 26

Salary

17.0

Posted On

13 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Staff Training, Onboarding, Work Quality Monitoring, Emissions Services, Service Center Operations, Customer Interaction, Compliance, Program Rules Interpretation, Quality Assurance, Microsoft Office Suite, Coaching, Public Interaction, Travel Flexibility, Emissions Inspector Certification

Industry

Motor Vehicle Manufacturing

Description

Location: 445 Atlanta South Parkway, Suite 150, Atlanta, GA Schedule: Monday, Tuesday, Thursday, and Friday 8:30am-5pm; Wednesdays 9:30a-6p Pay: 17.00/hr., full benefits package offered **COMPANY VEHICLE PROVIDED** This dual-role position supports both staff training and frontline customer service operations. The Trainer/Floater is responsible for onboarding and developing Customer Service Representatives (CSRs), monitoring work quality for retraining needs, and assisting motorists in person with program applications and emissions-related services. This role requires flexibility to work at various Service Center locations throughout the greater Atlanta metro area using a company-provided vehicle. FLOATER / SERVICE CENTER DUTIES * Open and close assigned Service Centers in accordance with operating procedures * Assist motorists face-to-face with applications for exemptions, extensions, waivers, and emissions reprints * Determine eligibility for program benefits and ensure compliance with established rules and regulations * Review repair receipts and inspect vehicles to confirm qualifying repairs * Provide accurate information regarding program requirements and resolve customer concerns * Maintain a clean, professional Service Center environment * Adapt to updates in program rules and regulations * Support quality management and customer satisfaction initiatives * Travel to alternate Service Center locations as needed to support staffing requirements TRAINER DUTIES * Conduct structured four-week onboarding training for new hires using established training materials * Proctor quizzes and tests; provide progress feedback to trainees and management * Identify recurring errors through work product review and recommend retraining as needed * Review applications, emails, and tickets for accuracy and quality assurance * Maintain productivity and quality tracking database for CSR performance visibility * Collaborate with team leads and management to develop and improve training curriculum * Support employee engagement and continuous training improvement initiatives Qualifications REQUIREMENTS * High School Diploma or equivalent required; some college preferred * Minimum one (1) year of customer service experience required * Valid Georgia Driver’s License required * Proficiency in Microsoft Office Suite (Word, Excel, Access, and Outlook) * Ability to train, coach, and provide constructive feedback * Comfortable working directly with the public in a fast-paced environment * Flexible and willing to travel within the greater Atlanta metro area * Must successfully pass the Emissions Inspector Certification Test (minimum score of 80%) following in-house training, along with any additional certifications required by management

Responsibilities

This dual role involves onboarding and developing Customer Service Representatives through structured training, while also supporting frontline operations by assisting motorists in person with program applications and emissions-related services at various service centers. The position requires flexibility to travel to alternate locations as needed to support staffing requirements and ensure quality control.