OVERVIEW

We are recruiting for an ambitious individual to join our team as a Front of House Customer Service Rep in our Runcorn office. This is an opportunity make a significant impact on the services that Bell Lamb & Joynson offers.
Established in 1821, the award-winning Bell Lamb & Joynson Solicitors bring over 200 years of experience and expertise to the table. It’s not just our age and experience that makes us unique as, despite our longevity, we use the latest technology and case management systems to provide efficient and cost-effective services. We are a forward-thinking and progressive law firm.
Our biggest strength and why we are continually recommended by clients is the personal approach that we provide together with treating clients as individuals and their issues as our own.
We also have offices in Liverpool, Warrington, Maghull and Ashton-in-Makerfield.
“We might be over 200 years old, but we like to combine our heritage with technology with great people. It’s our people which are at the very heart of our firm and our success.” - Mike Leeman, Managing Partner.

QUALIFICATIONS

• Excellent customer service and communication skills in person, by email and by phone.
• Strong phone etiquette with the ability to communicate clearly and effectively.
• High IT competency with experience in Microsoft Office and cloud based applications. We work in a paperless environment and use online applications to support our clients.
• Previous experience in customer service or a related field is desirable.
• Excellent organisational skills with strong attention to detail.
• Ability to work alone and as part of a team and contribute positively to team targets.
• A positive attitude with a willingness to learn and adapt in a fast-paced environment.
• Some previous knowledge in the legal profession would be advantageous but not
• essential as full training would be given.

RESPONSIBILITIES

• The role:
  Our Business Operations (BOS) Team supports all aspects of our award-winning business, including Crime, Private Client, Family and Conveyancing departments. As an integral member of the BOS Team, you will be the first point of contact for potential clients, and you will provide an outstanding customer experience.

RESPONSIBILITIES INCLUDE:

• Being the first point of contact for clients and visitors
• Dealing with inbound and outbound phone calls
• Handling client email enquiries
• Booking appointments
• Providing accurate quotes
• Sorting of post/scanning/uploading to files
• Archiving of files
• Taking client payments
• Maintaining the reception area
• Any other general administrative duties that maybe required
• Collaborate effectively with team members
• Uphold company policies and procedures