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Customer Service Rep - GUI- Conversion at ID logistics company

Blue Springs, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Oct, 26

Salary

21.5

Posted On

04 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Shipping And Receiving, Billing, Invoicing, Verbal Communication, Written Communication, Data Entry, Microsoft Office

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Carries out all customer service activities such as responding to inquiries, processing orders and handling complaints, in a prompt, courteous and effective manner. This position works closely with customers and on-site KANE management to handle various product inquiries, special requests, or discrepancies, shipping and receiving as well as billing and invoicing. The position requires positive interpersonal skills including effective verbal and written communication skills. Responsibilities: * Manage shipping and receiving within our system in partnership with Distribution Center Manager and Supervisors. * Processing billing and invoicing with tight turnaround times and attention to detail. * Resolve any issues with billing, invoicing, shipping and/or receiving with customers and internal management. * Daily effective communication (email, phone, or in-person) with customers and internal team members and management. * Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes. * Follow Kane corporate and site-specific Good Manufacturing Practices and assist in enforcing them when necessary. * Observe all company safety rules and assist in enforcement as appropriate. * Other duties as assigned Schedule: Monday – Friday 3:00 pm – 11:00 pm Hourly Rate: $20.00 plus $1.50 Shift Differential Qualifications * High School Diploma or GED; or equivalent combination of experience and education; Bachelor’s degree in business or similar discipline preferred. * 3 years verifiable customer service experience * Strong written and verbal communication skills * Outstanding computer and data entry skills * Proficient in Microsoft Office suite

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Responsibilities

Manage customer inquiries, orders, and complaints while coordinating shipping, receiving, and billing activities. Act as a primary liaison between the warehouse, internal management, and customers to resolve account discrepancies.