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Customer Service Rep I DME at Healthkeeperz
Pembroke, North Carolina, United States -
Full Time

Start Date

Immediate

Expiry Date

04 May, 26

Salary

14.5

Posted On

03 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Time Management, Multi-tasking, Organizational Skills, Communication Skills, ICD-10 Knowledge

Industry

Hospitals and Health Care

Description
Description Starting Pay: $12.50-$14.50/hr. Benefits 401(k) with employer match Medical, dental, vision insurance Life insurance; Employee Assistance Program PTO + 9 paid holidays Job Summary: Provide customer service to our customers, internal and external. Core Responsibilities: Answer phones and respond to patients needs by assisting or transferring to the appropriate party Assist walk-ins Process Cash Sales/Collect Co-Pays Process Refunds Train Patients on equipment dispensed Create Patient Charts Create Sales Orders at patient requests Confirm Deliveries Obtain Shipping Status on Invoices Prepare Claims for Billing Scan Delivery Confirmation on all dropship orders Create Orders for dropship Contact patients and facilities on refill supplies and document according to insurance guidelines Create Orders for outside Vendors Create Purchase Orders per Vendor Requirements Skills and Knowledge: Must have excellent Customer Service Requires time management skills and muti-task abilities Strong organizational and communication skills ICD-10 Knowledge preferred Education/Training: High School Diploma Work Experience one-year experience in customer service Physical/Environmental Demands: Must be able to lift to 40 lbs. Requires up and down gestures assisting patients and obtaining necessary equipment. Sitting for various lengths of time while operating computer The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the position. All employees may have other duties assigned at any time.
Responsibilities
The Customer Service Rep I DME is responsible for providing customer service to both internal and external customers. This includes answering phones, assisting patients, processing sales, and preparing claims for billing.