Customer Service Rep. JetSet Valet. at Classet

Richmond, British Columbia, Canada -

Full Time

Start Date

Immediate

Expiry Date

24 Aug, 26

Salary

26.0

Posted On

26 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Valet Parking, Manual Transmission Driving, Vehicle Inspection, Microsoft Office, Excel, Conflict Resolution, Traffic Management, Administrative Documentation, Radio Communication

Industry

Software Development

Description

Concord Parking is Hiring a Customer Service Representative / Valet! Location: Richmond, British Columbia Employment Type: Full-Time Work Environment: On-Site Pay Rate: CA$26/hour Schedule: 8-hour shifts within a 24/7 operation Overview Concord Parking is seeking a professional and customer-focused Customer Service Representative / Valet to join our team in Richmond, BC. This hybrid role combines front-line customer service with valet and operational responsibilities to ensure a seamless experience for every guest. As the face of our operation, you will assist customers with check-ins and kiosks, safely manage vehicle movements, maintain accurate records, and help keep daily site operations running efficiently. This is an excellent opportunity for someone who enjoys a fast-paced environment, takes pride in professionalism, and thrives in both customer-facing and hands-on responsibilities. Responsibilities Guest Relations Serve as the primary point of contact for in-person, phone, and online customer inquiries Assist customers with booking check-ins/check-outs and kiosk navigation Resolve customer concerns with professionalism and clear communication Deliver a welcoming and organized customer experience Valet & Logistics Safely operate customer vehicles, including manual transmission vehicles Conduct visual vehicle inspections and document fuel levels and odometer readings Handle customer keys responsibly and maintain accurate vehicle tracking Support efficient traffic flow and vehicle organization onsite Site Operations Maintain a clean, professional, and functional reception area Monitor and report maintenance or operational issues Complete administrative tasks including reports, emails, and operational documentation Support daily operational workflows and communication across the site Safety & Compliance Follow all workplace safety procedures and company protocols Maintain consistent radio communication during shifts Wear the required uniform and safety equipment Immediately report incidents, damages, or operational concerns Must Have Minimum 2 years of full-time customer service or sales experience Valid Class 5 Driver’s License held for at least 2 years Ability to safely drive manual transmission vehicles Clean driving abstract with no more than 2 minor infractions within the past 2 years Proficiency with Microsoft Office, especially Excel Comfortable using tablets and handheld devices Full professional fluency in written and spoken English Availability to work 8-hour shifts in a 24/7 operation Nice to Have Previous valet, hospitality, or high-volume customer service experience Strong problem-solving and troubleshooting abilities Proactive approach toward safety and operational improvements Experience working in fast-paced environments Competitive hourly compensation Stable full-time opportunity Professional and supportive team environment Career growth opportunities within operations and customer service Dynamic and active work environment Ongoing training and operational support

Responsibilities

The role involves managing guest check-ins and inquiries while safely operating and tracking customer vehicles. Additionally, the representative maintains site operations, handles administrative tasks, and ensures safety compliance.