Customer Service Rep at LT APPAREL

Holmdel Township, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Jul, 26

Salary

32.0

Posted On

22 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, EDI, Order Entry, Inventory Allocation, Data Entry, Communication, Analytical Skills, Critical Thinking, Blue Cherry, Microsoft Office, Time Management, Problem Solving, Chargeback Research, Database Maintenance

Industry

Retail Apparel and Fashion

Description

Description TITLE: Customer Service Rep JOB FAMILY: Corp Customer Service Staff JOB CODE: CUSSRREP The Customer Service Representative, reporting to the Director Customer Service, is responsible for managing accounts in the apparel industry shipping to specialty, department stores and value channel retailers. Position is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. Responsibilities include, but not limited to: • Monitor and process EDI orders – EDI (Electronic Data Interchange; this is the way Major retailers transmit their orders to vendors like LT) • Allocates inventory across orders, sends pick tickets to the warehouse and reinforce compliance requirements • Order entry and maintenance • Maintain and update customer databases • Following up on orders with customers or sales • Manage and work with internal departments to resolve customer service issues, including mis-shipments, quality control issues, stock shortages, late product for accounts/ customers. • Keeps accurate records of all customer interactions and transactions by recording details of inquiries and actions taken • Answering emails, phone and other miscellaneous items that come up that require attention. • Delivers exceptional customer service to build customer satisfaction & loyalty • Provides timely and accurate information to incoming customer order status and product knowledge requests • Conduct chargeback research Education and Qualifications: • 3--5 years’ experience working in a customer service (or similar) role, contact/office environment • BA preferred or equivalent work experience. Skills: • Superb verbal and written communication skills • Must have excellent email demeanor, exuding confidence with a clear, inviting and professional tone • Strong analytical/critical thinking skills • Excellent computer skills and comfort in navigating multiple systems, including Blue Cherry, proficiency in Microsoft Office programs and platforms with an intuitive ability to navigate information systems and different internet browsers • Excellent time management skills • Must be able to prioritize tasks efficiently without direction • A strong passion for the eCommerce, and a passionate interest in learning about our business and products • Detail and customer service-centric • Thrive in a fast-paced, high-energy environment, and can cope with the industry's ever-changing pace • Positive, energetic, and driven to be successful in a challenging and rewarding environment. • Flexible and able to adjust to the quick and demanding changes of the business. • Ability to work well both independently, and in a collaborative and team-oriented environment. Reporting Structure: • Reports to Director Customer Service • No Direct Reports Status: · Non- Exempt This is a 4 day in office role in our Bell Works Office.

Responsibilities

The Customer Service Representative manages apparel industry accounts by processing EDI orders, allocating inventory, and maintaining customer databases. They also resolve customer service issues, handle inquiries, and ensure accurate record-keeping for all transactions.