Customer Service Rep at Magnum Venus Products

Lenoir City, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jan, 26

Salary

0.0

Posted On

21 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Microsoft Office, Communication Skills, Multi-tasking, Organization, Problem Solving

Industry

Machinery Manufacturing

Description

Description Magnum Venus Products (MVP) is a global manufacturer of fluid movement and production solutions for industrial applications in composites and adhesives markets. MVP collaborates with its customers to offer tailored production solutions to meter, mix, dispense, and apply materials. For over 80 years, MVP has been a leading equipment provider for the marine, infrastructure, pool and bath, oil & gas, transportation, aerospace, and wind industries. As a family-owned business, MVP serves its customers and communities with integrity and respect to create a better experience. Our same core values with which the company was founded on 80 years ago continue to guide us today as we create a better experience for our employees, customers, and communities. MVP proudly offers a competitive medical (partially Company-paid), dental, vision, life and disability plan; 401k retirement plan with a 3% match; Paid Time Off (starting at 13 days per year); and 9 Company-paid holidays and 2 floating holidays. Work Description: Answer customer and sales calls/emails for order/lead time issues for both parts and unit orders to completion. Provide an initial response to customer or sales inquiries within (2) hours regarding order/lead time issues. Track information in real time for requests regarding order/lead time issues for both parts and unit orders and communicate that to the customer and the customers sales rep including: Parts/Units ship ETA Notification of shipment (Tracking # (may require going out to warehouse/system to find same day tracking info), Invoice # & copy of pack slip (following day) Act as liaison with service techs/sales/customers for any issues where customers are down without knowledge for necessary repairs. Answer incoming phone lines as needed during high-volume times. Provide immediate feedback to customers/sales requesting tracking and/or shipment information. Create quotes, sales orders and invoices that have been called, faxed, or emailed by customers or by MVP employees on behalf of customers both domestically and internationally. Prepares and issues receipts, bills, and statements. Serves as support center for customers to resolve shipping, invoicing, credit, and return issues. Creates appropriate paperwork for the repair and return of the customer’s equipment (RMAs). Researches and sends information to the credit department for credit memos to be issued. Requirements Minimum Qualifications: 2+ Years of Customer Service Experience Proficiency in Microsoft Office (Outlook, Word, Excel) High School Diploma or GED Competencies: Uphold MVP company values (Family. Friendly. Forward.) Excellent interpersonal and communication skills Ability to multi-task, meet deadlines, and remain organized Ability to handle recurring situations independently Ability to maintain professionalism while dealing with difficult customer situations Physical Demands: Physical activity includes sitting for long periods of time, typing Magnum Venus Products, Inc. is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination. In keeping with this commitment, it attempts to reasonably accommodate applicants and employees in accordance with the requirements of the disability discrimination laws. It also invites individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing an undue hardship. Magnum Venus Products, Inc. is an Equal Opportunity Employer.

Responsibilities

The Customer Service Rep will answer customer and sales calls/emails regarding order and lead time issues, providing timely responses and tracking information. They will also create quotes, sales orders, and invoices while serving as a support center for customers to resolve various issues.