Customer Service Rep (Mascot Shop) at Jostens

Santiago, Santiago, Dominican Republic -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

40000.0

Posted On

20 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Email Communication, Telephone Communication, Order Processing, Salesforce Case Management, Webinar Hosting, Onboarding Sessions, Account Auditing, Error Correction, Outbound Calling, Quality Issue Resolution, Order Replacement, Discount Code Application, Shipping Address Editing, Order Cancellation, Order Refunding

Industry

Manufacturing

Description

Job Title: Customer Service Rep (Mascot Shop) Location: TC Santiago, R.D. Salary: RD$ 40,000 monthly + performance incentives 2 Seats: 09:00 AM - 06:00 PM GENERAL DESCRIPTION OR PURPOSE OF THE JOB: This role focuses on supporting schools and clients by managing Mascot Shop platform updates, following up with account maintenance and setup, and ensuring exceptional customer experiences as well as guide school's administrations and reps to help then have full control of their schools and brand. RESPONSABILITIES: 1. Assist clients with concerns and provide all necessary information via email and telephone. 2. Process orders inquires. 3. Assist school administrators or representatives with the setup process or order questions. 4. Create new stores on the school stores page. 5. Manage Salesforce cases to address customer, representative, and administrator concerns. 6. Host webinars and onboarding sessions with administrators and representatives when needed. 7. Quick start Meetings 8. Conduct audits to customers’ accounts, orders, and cases to research, identify and correct errors. 9. Outbound calls to follow up on requests or as part of courtesy campaigns. 10. Participate in temporary task projects supporting other departments, following up with clients, or executing special processes. 11. Address customer issues via emails and calls by providing quick and accurate responses. This includes, but is not limited to: * Helping customers resolve quality issues with their orders and processing replacements if applicable. * Applying discount codes. * Editing shipping addresses. * Canceling orders. * Refunding orders. * Following up with orders. JOB REQUIREMENTS/SPECIFICATIONS: Note that (i) computer literacy and working-level skill with the basic MS Office suite (Word, Excel, Outlook, Explorer), (ii) good verbal and written communication skills, (iii) good interpersonal skills, and (iv) the ability to work well both individually and in a team environment are default requirements for all Jostens exempt and salaried nonexempt employees. JOB REQUIREMENTS: * High School Diploma * English proficiency * Experience in Customer Service PREFERRED: * Experience in garment or art-related fields Benefits: * Weekly Payment + performance incentives after training * Free 2 ways Transportation when on site * WFH opportunity after training, based on availability (equipments and customs permission). * Law medical insurance and AFP * Complementary Medical Insurance * Life Insurance * Internal Bank * Credit in pharmacy and optic center * Referral Program * Growth Opportunities About Jostens: Celebrating 125 years of business, Jostens has been a part of local communities, working with K-12 schools, colleges and universities, teams, and affiliation groups. Representatives from Jostens touch thousands of schools and groups every day, working to make a difference with products and services that recognize accomplishments and help people tell their stories. These products, along with resources for educators, yearbook curriculum and services to help motivate and inspire like Jostens Renaissance® and Commitment to Graduate (C2G) are all designed to contribute to a positive and rewarding school experience. As a household name and leading brand in our market, we are passionate about being the most trusted partner in celebrating moments that matter. We are a mid-size company with a small company feel, allowing us to move fast and explore innovative ideas. Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. https://www.jostens.com/about/california-employee-privacy-policy

Responsibilities

This role supports schools and clients by managing Mascot Shop platform updates, handling account maintenance and setup, and ensuring excellent customer experiences. Responsibilities include assisting clients via email and phone, processing inquiries, setting up new stores, managing Salesforce cases, and hosting onboarding sessions.