Customer Service Rep at MICRO PRECISION MACHINING SDNBHD

Delavan, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Dec, 25

Salary

30.0

Posted On

20 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, ERP Systems, CRM Software, Excel, Communication Skills, Time Management, Team Collaboration, Problem Solving, Attention To Detail, Organizational Skills, Independent Work, Integrity, Accountability, Office Duties, Quality Audits, Safety Compliance

Industry

Machinery Manufacturing

Description

Description Customer Service Representative DESCRIPTION DATE: Sep 2025 MicroPrecision is a leading supplier of precision machined and turned components located in Delavan, WI. We are a growing company, devoted to a safe working environment, focused on Customer and Employee success, and driven by Continuous Improvement. We are growing the World’s Best Company in Delavan & Cudahy. MicroPrecision LLC has a history of steady employment (our average employee tenure is 8.2 years), a stable team-focused workforce, offers excellent working conditions, a climate-controlled facility & state-of-the-art equipment. POSITION PURPOSE: Under the direction of the Business Relationship Manager, the Customer Service Representative builds strong relationships externally with customers, and internally with engineering, quality, scheduling, and shipping to ensure accurate timely updates of customer schedules and releases along with the new entry of orders. Full-Time Salary Range: $18-$30 Hourly DOE Shift: M-F 1st shift: 7:00 am – 3:30 pm ESSENTIAL FUNCTIONS: Review customer demand via customer portals, EDI, or emailed purchase orders and enter in ERP system Maintain customer files in ERP system including current customer billing and shipping contact information, contracts and comments for packing slips and shipping requirements Communicate changes and updates in scheduled deliveries to customer & provide tracking information if required. Organize and maintain requests for quote packages using CRM software including following up. Collaborate with customers on forecasts and upcoming releases Process all new customer parts for routing including the scanning of prints into customer print files, ensuring that any required specs noted on prints are on file in the customer’s spec file Follow the advanced quality planning process through the workflow for new and changed parts Participate in daily / weekly meetings for production and RFQ updates RESPONSIBILITIES: This list of responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as management deems necessary. Employees are and will be held accountable for all duties of the job. Enter customer orders and coordinate shipping details between scheduling and the customer Cross reference quotes to orders to ensure matching price, lead times, revisions, terms, etc. Update customers on order status during production Resolve any customer returns or disputes and request for credit and/or follow-up actions Distribute open order reports to customers weekly and report any slow-moving inventory REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. High school diploma required. College degree or equivalent work experience preferred 2 years of professional customer service experience in a Manufacturing environment preferred Experience with SharePoint, MS Teams, Outlook required Experience with Epicor (or similar ERP system) preferred Experience with Salesforce (or similar CRM) preferred Basic to intermediate Excel skills preferred Demonstrates the ability to read, write, speak and hear, interpret documents and instructions in written, oral, blueprint, diagram and schedule form in English Strong independent work habits Experience working with cross functional teams Exhibits core values of integrity and accountability Exceptional written and communication skills Efficient time and resource management skills to ensure that service levels provided exceed expectations General office duties such as filing, typing and printing of reports Maintain a clean and orderly work area Participates in company and quality audits Frequently required to sit, stand, bend, squat, crawl and/or kneel Occasionally required to lift and/or move reports, files and office supplies weighing up to 10 pounds Required to use hands to handle, touch and feel tools, equipment and controls Vision requirements include (corrective or non) close range, distance, color, peripheral, depth and to be able to adjust focus Complies with all company, safety and quality policies and procedures WORKING CONDITIONS: The work environment characteristics described here are representative of those an employee may encounter while performing essential functions: General office environment Exposure to moderate noises Temperature variances Exposure to fumes, chemicals and airborne particles Benefits & Perks of joining the MicroPrecision Family: Competitive, experienced-based wages $2,000 Sign-On Bonus $2,000 Referral Bonus Quarterly Incentive Bonus Program Paid Weekly Climate-controlled facility PTO accrual begins upon hire – up to 3 weeks in first full year! 11 Holidays Education Assistance – up to $5,000 per year per employee Career Advancement – ongoing training & opportunity for internal growth Company lunches, annual pig roast Onsite no cost annual flu shots Tool Purchase Program Safety Shoe Reimbursement of up to $150 per year No cost Prescription Safety Glasses Uniform rental & laundry services available at low cost Summer Internships for local High School students & for employee’s kids State Certified Apprenticeship Program Casual work environment Free coffee, fruit & ice cream Benefits begin first of the month following 30 days Medical Plan Near site clinic with zero-dollar health services, primary care, preventive care,walk-in visits, labs, prescriptions 401(k) Retirement Savings Plan with 5% company match & 100% vested Immediately, pre-tax & after-tax options available Company paid Life Ins – equal to annual salary Life Ins optional – up to $500,000 Company paid Short Term Disability Dental Ins Vision Ins Flex Spending Plan Dependent Care Flex Critical Illness Ins Accident Ins Long Term Disability Legal Plan Pet Ins Hospital Indemnity Employee Assistance Program – no cost & confidential Travel Assistance Financial Planning Resources & onsite no cost Financial Advisor apt We are Growing The World’s Best Company! Visit our website: https://micro-precision.com

Responsibilities

The Customer Service Representative builds strong relationships with customers and internal teams to ensure accurate updates of customer schedules and order entries. They are responsible for processing orders, communicating delivery updates, and resolving customer disputes.