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Customer Service Rep - Mortgage Services at Valley Bank
Wayne, New Jersey, United States -
Full Time

Start Date

Immediate

Expiry Date

13 Oct, 26

Salary

0.0

Posted On

15 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Mortgage Servicing, Customer Service, Billing Statement Analysis, Payment Posting, Escrow Analysis, Amortization Schedules, Analytical Skills, Reconciliation, Computer Skills, Telephone Skills, Time Management, Prioritization

Industry

Banking

Description
Responsibilities include but are not limited to: * Assist borrowers, attorneys, settlement agents, VNB collection staff and other VNB staff with billing statement and payment posting inquiries, payoff requests, and general loan inquiries/information. * Assist the Payoff/Satisfaction Department in the preparation of payoff statements for borrowers, settlement agents and VNB Closing Department. * Review in detail the complexity of initial and annual escrow analysis statements with borrowers. * Prepare amortization schedules. * Respond to basic tax and insurance questions. * Review and resolve all customer service complaints. * Receive and process borrower telephone payments (speed pay). * Provide excellent customer service to mortgage borrowers. * Assist other areas of the Department as needed. Qualifications Required Skills: * General understanding of the multifunctional mortgage servicing department. * Ability to add, subtract, multiply and divide in all units of measure. * Ability to write routine correspondence. * Ability to think independently and make appropriate decisions. * Ability to perform multiple tasks through effective prioritization and time management, and demonstrate attention to details. * Strong analytical and reconciliation abilities. * Strong computer skills including electronic mail, routine database activity, word processing, spreadsheets, graphics, etc. * Strong telephone skills. Required Experience: * High School Diploma or GED and a minimum of two years' prior customer service or call center experience. * Mortgage Servicing experience preferred.
Responsibilities
Provide comprehensive customer support to mortgage borrowers, including handling billing inquiries, payoff requests, and escrow analysis. Responsible for processing payments and resolving customer complaints to ensure high service quality.