• Coffs Harbour Location
• Full time permanent
  PFD Food Services is a 100% Australian owned food service network, with 70 strategically located distribution centres around Australia. We deliver an extensive range of fresh meat and seafood together frozen products, drygoods, paper products and cleaning solutions to the food service industry.
  Since 1943, we have been distributor of choice for cafés, restaurants, pubs, clubs, schools and any foodservice business that demands a wide range of products delivered with outstanding customer service. We’ve always believed in ourselves and our people, we know it takes every task, from every person in our business to help make our customers business a success. In 2021 PFD formed a partnership with another proud Australian company, Woolworths Group.

KEY COMPETENCIES, SKILLS AND QUALIFICATIONS

• Excellent communication and organisational skills
• Excellent interpersonal skills
• Customer service focus with an excellent phone manner
• Willingness to take on new tasks and be multi-skilled in various roles within the office
• Great computer skills (including Word, Excel)
• Good product knowledge
• Capable of working under pressure in a team environment
• Show initiative and a positive attitude
• Previous Telesales experience preferably in the food service industry
• Minimum 1 year administration experience required
• Proven ability to work unsupervised

THE ROLE

The purpose of this role is liaising with customers and processing customer orders whilst also demonstrating your great PC skills, \;phone manner and organisational capabilities.

KEY RESPONSIBILITIES

• Perform various administrative tasks as outlined by job description, including filing/photocopying and banking
• Process customer orders, enquires and following up on any issues
• Maintain customer relationships
• Communicate with various departments to ensure that a high level of customer service and record accuracy is maintained
• Ensure all customer details are updated when necessary
• Data entry