Customer Service Rep at Planet Fitness

Cathedral City, California, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

16.9

Posted On

30 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Communication, Listening, Problem Solving, Diplomacy, Computer Proficiency, Answering Phone Calls, Account Information Updating, Check-ins, Sign-ups, Cancellations, Member Services, Front Desk Tasks, Work Ethic

Industry

Wellness and Fitness Services

Description

Job DetailsJob Location: Cathedral City CC - Cathedral City, CA 92234Position Type: Full-Time/Part-TimeSalary Range: $16.90 - $16.90 HourlyJob Category: Customer Service Job Summary Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential Duties and Responsibilities Greet/meet potential members, providing a great customer experience. Handle front desk related tasks: Answering phone calls in a polite and friendly manner to assist with questions or concerns. Taking info calls and tours Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information. Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed. Help maintain the neatness/cleanliness of the club. Benefits Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Health, Dental and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA Advancement Opportunities Qualifications Essential Behavior Requirements Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs. Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem. Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. Minimum Qualifications Honesty and good work ethic Strong customer service skills Basic computer proficiency Physical Demands Standing and walking at least 75% of the shift Talking in person or on the phone at least 75% of the shift Must be able to lift to 50 lbs. less than 30% of the time.

Responsibilities

The role is responsible for new member sales and ensuring a positive member experience by delivering superior customer service to all members, prospective members, and guests. Essential duties include managing front desk operations, handling member account tasks, and assisting with general club upkeep.