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Customer Service Rep at Planet Fitness

LaPlace, Louisiana, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Mar, 26

Salary

0.0

Posted On

17 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Listening, Problem Solving, Diplomacy, Basic Computer Proficiency

Industry

Wellness and Fitness Services

Description

Job Details Job Location: LaPlace LP - LaPlace, LA 70068 Position Type: Full-Time/Part-Time Job Category: Customer Service Job Summary Responsible for new member sales and a positive member experience Essential Duties and Responsibilities Greet/meet potential members, providing a great customer experience Handle all front desk related takes, info calls, checking members in, signing up new members, taking potential members on tours, have the ability to handle any changes need to be made to a members account Facilitate member services issues and question and forward to Club Manager/Assistant manager as needed Help maintain the neatness/cleanliness of the club Shift Expectations (4 8 hour shifts) 1 hour (minimum): Deep cleaning 1 hour (minimum): Continued Training Full Shift: see Essential Duties and Responsibilities Qualifications Essential Behavior Requirements Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs. Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. Minimum Qualifications Strong customer service skills Basic computer proficiency Physical Demands Standing and walking at least 75% of the shift Talking in person or on the phone at least 75% of the shift Must be able to lift up to 50 lbs less than 30% of the time

Responsibilities

The Customer Service Rep is responsible for greeting potential members and ensuring a positive customer experience. They handle front desk tasks, member services issues, and maintain the cleanliness of the club.