Customer Service Rep Pro (1888) at NOVO BUILDING PRODUCTS

Allentown, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Apr, 26

Salary

45000.0

Posted On

19 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Order Entry, Communication, Multi-tasking, Organizational Skills, Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft Outlook, Problem Solving, Sales Support, Data Interpretation, Vendor Communication, Credit Processing, Returns Management, Bilingual

Industry

Wholesale Building Materials

Description

Job Details Job Location: Allentown - Allentown, PA 18103 Position Type: Full Time Salary Range: $40,000.00 - $45,000.00 Salary/year Job Shift: Day Position Summary The Customer Service Representative is responsible for providing support and coverage to the pro sales customer segment. They will work to assure orders, quotes, credits, and returns are completed in an efficient and accurate manner. Correspond between all other departments to ensure product availability, pricing, deliveries, and packaging are communicated to the Pro division. Essential Responsibilities Enters orders and returns. Answers calls from call center. Provides quotes and confirmations; responds promptly and professionally to customer requests. Establishes credibility and respect with the pro sales customer base, stakeholders, and others within the company. Reviews and interprets reports and passes along the data to the pro division team. Obtains pro sales customer orders and enters them into the system in a timely and ac- curate manner. Coordinates warehouse and shipping exceptions with Operations. Proactively works with Account Managers on all matters, including proper processing of credits/returns, ensuring the paperwork is complete and that the credit/return is accu- rate. Works with ops to clean up any issues with RMAs. Checks vendor confirmations and communicating any issues to the respective AM. Fills in for account managers when out of the office. Performs other duties as assigned. Qualifications Basic Qualifications (Required) Two to three years of relevant customer service experience. A combination of education and experience will be considered. Capability to communicate efficiently with all levels of employees, management, customers, and vendors both verbally and in written form. Advanced knowledge of computer skills, including Microsoft Word, Excel, Access, and Out- look. Capacity to multi-task with speed and accuracy while prioritizing tasks and ability to maintain excellent organizational skills to work effectively and efficiently on multiple tasks simultane- ously. Execution of a Non-Confidentiality Agreement is required. Must have a current valid driver’s license, unrestricted except for vision correction, and good driving record. Must be able to read, write and speak fluent English. Preferred Qualifications Bachelor’s degree in Construction Management, Marketing, Business Administration, or comparable area of study is preferred. Three years’ experience in a building material sales and service environment is desired. Basic understanding of the supply chain to the building materials industry is desired. Call center experience. Bilingual in Spanish. Travel Requirements Travel is primarily local during the business day, although some out of the area travel and overnight may be expected. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to talk, listen and speak clearly on telephone and communicate clearly and con- cisely via email and company messaging system. While performing the duties of this job, the employee is regularly required to talk, hear, and see. This employee is required to use a computer, phone, and/or electronic tablet screen for up to 80% of the working hours. The employee frequently is required to stand; walk; use hand to finger, handle or feel; reach with hands and arms; and lifting. Must be able to work in a standard office setting.

Responsibilities

The Customer Service Representative provides support to the pro sales customer segment by processing orders, quotes, and returns efficiently. They also coordinate with various departments to ensure product availability and resolve any issues related to orders.