JOB OVERVIEW

Join The Alderette Farmers Insurance, a customer-focused insurance agency located in EL PASO, Texas. As a Customer Service Representative/Retention Specialist, your role will be crucial in delivering exceptional service to our valued policyholders and ensuring their satisfaction and loyalty.
At The Alderette Farmers Insurance, we take pride in building strong relationships with our clients and providing personalized solutions to meet their insurance needs. In this position, you will be responsible for handling incoming inquiries and concerns, managing policy renewals, and addressing customer feedback with professionalism and empathy.
We are seeking individuals with excellent communication skills, a positive attitude, and a strong customer-oriented mindset. As a team player, you will collaborate efficiently with colleagues to deliver outstanding service and contribute to our agency’s success.
If you are passionate about customer service and enjoy helping others, The Alderette Farmers Insurance is the place for you. Apply now to join our dedicated team!

REQUIREMENTS

Bilingual ( english and spanish)
Experience: Prior experience in a customer service role or a similar position is preferred.
Communication Skills: Strong verbal and written communication abilities to effectively interact with customers.
Empathy: Ability to understand and empathize with customer concerns, providing appropriate resolutions.
Attention to Detail: Keen attention to detail to ensure accurate record-keeping and policy management.
Positive Attitude: A positive and inviting demeanor to create a welcoming and friendly customer experience.
Organizational Skills: Ability to prioritize and manage multiple tasks efficiently.

ABOUT US

Bianca Alderette Farmers Insurance, an energetic agency in El Paso, TX, empowers clients with tailored home, life, and business insurance solutions. As part of the trusted Farmers network, we foster a professional, client-centric culture. Join us to make a tangible impact, helping individuals and families secure their future with expert guidance

Customer Interaction: Engage with policyholders, addressing their inquiries, and providing excellent customer service.
Policy Renewals: Manage policy renewals, ensuring timeliness and accuracy.
Problem Resolution: Handle customer concerns and complaints with empathy and professionalism, finding suitable solutions to retain their loyalty.
Record-Keeping: Maintain accurate records of customer interactions and update policy information.
Client Retention: Develop and implement strategies to foster long-term customer relationships and minimize churn.