REQUIREMENTS:

• Minimum secondary education or GCE ‘O’ Levels
• 2 years’ experience in handling Air and Sea operations with a focus on Customer Service
• Proficient in both written and spoken English
  员工类型:
  永久

• Keep the pulse of customer satisfaction
• Respond to customer’s inquiries in a timely manner. Take the lead as a first PIC for customers
• Work with internal LFS external customers to create an exceptional customer service experience
• Manage account/customer expectations
• Work with internal and external customers for Corrective and Preventative Actions
• Help craft and create KPI customer specific reporting and scorecards
• Build and maintain rapport with customers to fulfill their requirements
• Process Stock In/Out in SAP
• Work with LFS internal customers on process improvements
• Help craft account SOPs and Work Instructions
• Assist in distribution and operations as needed