CUSTOMER SERVICE REP at Village Plumbing and Air

Houston, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

0.0

Posted On

10 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Answering Phones, Service Call Booking, Record Documentation, Customer Inquiries, Complaint Handling, Conflict Resolution, Upselling, Maintenance Call Booking, Bilingual Spanish, Call Quotas, Multitasking, Prioritization, Rapport Building, Professional Demeanor, Service Titan

Industry

Consumer Services

Description

Description Village Plumbing, Air and Electrical has in business and been serving the Houston area for 80 years. We have built an impeccable reputation based on our consistent quality work and 5 Star customer service. We are currently hiring a Customer Service Representative, one of the most important positions with our company. You are our first point of contact when customers call, so we are seeking an energetic and enthusiastic Call Center Representative to join our team. Responsibilities: * Answer phones and book service calls for Plumbing, Electrical and HVAC service * Document and update customer records based on interactions * Support call center team members * Handle customer inquires and complaints with advanced conflict resolution skills * Sell additional services by recognizing opportunities to up-sell accounts * Call out to existing customers to alert them to specials * Book Maintenance calls with VPP members * Offer VPP (Village Partner Plan) to callers if applicable We Offer: * Paid systems training * Insurance - Medical, Dental, Vision, Disability and company paid life insurance * 401K with company match and no vesting schedule * Paid vacation * Paid holidays Requirements * Bilingual-Spanish a big plus! * Two years of call center or customer service experience * Reliable and adaptable * Positive and professional demeanor * Ability to build rapport with clients quickly * Exceptional written and verbal communication skills * Ability to prioritize and multitask * Proven ability to meet and exceed call quotas * Proficiency with necessary technology, including computers, software applications and phone systems, * Service Titan experience a plus! * High School diploma * Previous experience in Plumbing, Electrical or HVAC industry a huge plus!

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Responsibilities

The representative will serve as the first point of contact, responsible for answering phones and booking service calls for Plumbing, Electrical, and HVAC services. Key duties include documenting customer interactions, handling complaints, upselling services, and booking maintenance calls for VPP members.