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Customer Service Rep (Warranty) at Jostens

Santiago, Santiago, Dominican Republic -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

40000.0

Posted On

30 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Warranty, CRM Systems, Telephone Communication, Fax Communication, Email Communication, Complaint Resolution, Returns Processing, Product Questions, Typing Skills, Phone Etiquette, Interpersonal Communications, Listening Skills, Attention To Detail, English Proficiency

Industry

Manufacturing

Description

Job Title: Customer Service Rep (Warranty) Location: Santiago - On Site Salary: DOP$40,000 + up to 6k performance Incentives Shifts: 10:00 AM - 7:00 PM / 9:00 AM -6:00 PM DSL Weekends: OFF GENERAL DESCRIPTION OR PURPOSE OF THE JOB: The customer service representative is responsible for handling Sales/Consumer requests and processing these into our CRM systems. Orders are received by telephone, fax, and email. They are the customer's front-line communication and help resolve complaints/returns. Provides help and assists in all the activities related to the department. Responsibilities: * Processing Consumer/Sales requests via email and call center * Communicating with customers/sales reps-Product/program questions/Returns * Training and Education- Product/Entry * General Housekeeping/Filing * Communication with factory/Art Dept./Order changes Job Requirements: Required: * High School diploma * Strong work ethic, excellent typing skills, professional phone etiquette, strong effective * interpersonal communications, listening skills, and attention to detail both written and verbal. * Listening skills and attention to detail in both written and verbal communication is key * Advance English Level * Dominican ID * Live in Santiago * Able to work on site. Benefits: * Weekly Payment * Law medical insurance and AFP * Complementary Medical Insurance * Life Insurance * 2 way free Transportation * Internal Bank * Credit in pharmacy and optic center * Referral Program * Growth Opportunities * WFH after 3 months based on performance, equipments availability and customs permission

Responsibilities

The customer service representative handles sales and consumer requests, processing them through CRM systems via telephone, fax, and email. This role involves being the customer's front-line contact for resolving complaints and managing returns, while also assisting with all departmental activities.