Customer Service Rep at Westlake

Calgary, Alberta, Canada -

Full Time

Start Date

Immediate

Expiry Date

19 Sep, 26

Salary

0.0

Posted On

21 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order Processing, Customer Relationship Management, Conflict Resolution, SAP, JDE, Salesforce, EDI, Math Skills, Multi-tasking, Interpersonal Skills, Credit Application Processing, Return Material Management

Industry

Chemical Manufacturing

Description

Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate. Job Posting Westlake Pipe & Fittings, a Westlake division (NYSE:WLK), is one of the largest polyvinyl chloride pipe and fittings manufacturer in North America. With 23 manufacturing and distribution locations, the company supplies gasketed, solvent weld and restrained joint pipes and a wide range of fittings for a diverse list of markets including municipal water and sewer, plumbing, water well, pool and spa, and agricultural and turf irrigation. Westlake Pipe & Fittings is an industry leader in product development with Certa-Lok® spline-lock technology and product systems that are focused on building A Better Foundation. To learn more, visit the website at WestlakePipe.com and follow us on LinkedIn and Facebook. THIS ROLE IS A 6 MONTH - 1 YEAR CONTACT ROLE. SUMMARY Under the supervision of the Customer Service Supervisor, the Customer Service Rep is accountable for establishing a strong customer relationship – based on trust and responsiveness. The CSR will accurately process customer orders in an efficient manner to ensure customer demands are met, manage customer complaints and issues and be empowered to resolve issues in a timely and professional manner. DUTIES AND RESPONSIBILITIES May include, but are not limited to, the following: Schedule and maintain orders received via EDI or email in to SAP/JDE and SFDC Verify orders to ensure pricing, products, footage and ship to address are correct Calculate % of products per line in determining Truck Load percentage and later create deliveries for released orders by calculating truck loads. Check stock and/or line time availability Verify all POs migrated by Independent Reps for accuracy & make any necessary changes according to the customer PO. Advise customer and/or Rep of changes if any Understand and correctly interpret Service Level Agreement for customer and sales team, including all retail customer contracts and requirements Communicate with Reps/Customers to obtain T/L fills and B/O releases Send weekly open order reports to all Reps Coordinate with Planners, Sales Manager/Representative, Credit Manager and Salesforce.com Administrator Properly accepts, logs, manages and resolves customer and sales issues in a professional and empathetic manner Keeps customers informed of any issues of orders/deliveries Manage the Return Material process within agreed upon policy parameters, ensuring customer satisfaction, while guidelines are achieved. Research deductions/short payments/credit disputes & communicates with customer in a professional and empathetic manner to resolve dispute/issue Process credit applications for new or updated customer SAP/JDE accounts EDUCATION, EXPERIENCE AND QUALIFICATIONS Formal education such as a Bachelor’s degree or certifications or 1-3 years of practical customer service/order entry. Strong interpersonal and relationship management skills Experience and comfortable in conflict resolution Ability to multi-task Good systems aptitude and solid PC/keyboarding skills Strong basic math skills PHYSICAL DEMANDS While performing the duties of this job, the employee is frequently required to sit; stand; walk; use hands to touch, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop, kneel, or crouch. WORK ENVIRONMENT The noise level in the work environment is usually moderate as normally based in an office. Some of the work may be required in the operating units which can require usage of required PPE including safety glasses, hearing protection, etc. May also result in exposure to outside elements and may require usage of stairs and elevators. Travel including air travel or auto travel may occasionally be required. Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation. If you are an active Westlake employee (or an employee of any Westlake affiliates), please do not apply here. You will apply via the Jobs Hub application in Workday. Westlake is a global manufacturer and supplier of materials and innovative products that enhance life every day. Headquartered in Houston, with operations in Asia, Europe and North America, we provide the building blocks for vital solutions — from housing and construction, to packaging and healthcare, to automotive and consumer. For more information, visit the company's web site at www.westlake.com. Westlake (NYSE: WLK) is a global diversified industrial company that manufactures and supplies essential products that enhance the daily lives of people around the globe. Our products, now under a One Westlake brand, supply the necessary building blocks for everyday products across housing and infrastructure, packaging and healthcare, and automotive and consumer goods. Consumers gain the benefits of materials Westlake produces in products such as food packaging, medical devices, soaps and detergents, car interiors, fashion, toys, shoes, furniture, electronics, siding, stone veneer, windows, outdoor living, roofing, and pipe & fittings. Westlake is proud to contribute to driving a sustainable future through the creation of essential products that are Enhancing Your Life Every Day®. To view other career opportunities at Westlake and our family of companies, visit https://westlaketalent.com

Responsibilities

The Customer Service Rep is responsible for processing customer orders accurately via SAP/JDE and SFDC while maintaining strong customer relationships. They manage complaints, resolve disputes, and coordinate with planners and sales teams to ensure timely deliveries.