Customer Service Rep at Wis-Pak, Inc.

Brandon, Mississippi, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Mar, 26

Salary

20.15

Posted On

20 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Interpersonal Skills, Problem-Solving, Customer Service, Organizational Skills, Telephone Etiquette, Follow-Up Skills, Windows 95, Microsoft Excel, Beverage Sales Knowledge, Equipment Knowledge, Switchboard Operation

Industry

Food and Beverage Services

Description

Location: Madison, WI Shift/Work Schedule: 8:00 am - 2:00 pm Every other Saturday Pay range: $20.15/Hour Join the Team That Fuels Your Favorite Beverages At Wis-Pak, we're more than just a manufacturer--we're the driving force behind some of the most recognized and loved beverage brands in the country, including Pepsi-Cola, Mountain Dew, Lipton Iced Tea, Aquafina, Vita Ice, Klarbrunn, and Bubbl'r. Chances are, you've enjoyed one of our products at your favorite restaurant or picked one up at your local store. Did you know you get a discount on your favorites if you work for us? About the Role This position is responsible to provide excellent customer service to external and internal customers. This position will interact with all departments within the Company and have a working knowledge of the responsibilities of the various departments. The Customer Service Representative works closely with Wis-Pak Brands marketing team on consumer response, Brand Ambassador Follow Up and sales opportunities as well as POS needs and requests. Primary duties involve: 1) Answering incoming calls and determining appropriate action required to satisfy the needs of external and internal customers; 2) Documenting customer complaints and requests, follow-up issues, and resolutions to ensure proper handling and closure of inbound calls; 3) prompt, courteous and accurate dispatching of customer equipment repair calls to the Field Service Techs and related proper recordkeeping of such calls; and 4) ensure and drive efficient service dispatch through proper Metrix processes and tools; 6) handle all incoming Wis Pak Brands questions and concerns 7) other duties as assigned by the Sales Support Manager to support the Company’s mission of “profitable growth through the sale and distribution of refreshing beverages, innovative customer-focused marketing programs and superior customer service”. Through superior customer service, the Customer Service Representative can help the Company achieve its vision to be the pre-eminent sales and distribution organization. DISCLAIMER: The information listed above is not intended to be an all-inclusive job description. A full list of duties and responsibilities for this position is available upon request. What We're Looking For 1. Possess excellent communication and interpersonal skills including persuasive and diplomatic skills. 2. Minimum of 3 years’ experience in a customer service role and/or knowledge in beverage sales and beverage equipment areas. 3. Must possess strong problem-solving and follow-up skills. 4. Excellent telephone etiquette and customer service skills. 5. Ability to handle multiple projects and meets deadlines. 6. Strong organizational skills and ability to sit for prolonged periods. 7. Excellent understanding and use of Windows 95 and Microsoft Excel. 8. Ability to speak, read, and write the English language. 9. Working knowledge of Tel-Sell equipment and switchboard operation. Our Commitment to You Wis-Pak/WP Beverage is proud to be an equal opportunity employer. We comply with EEOC regulations and use E-Verify to ensure employment eligibility. Ready to make a difference? Join us and be part of a team that's refreshing the world--one bottle at a time.

Responsibilities

The Customer Service Representative is responsible for providing excellent customer service to both external and internal customers, handling inquiries, complaints, and equipment repair calls. They also work closely with the marketing team on consumer responses and sales opportunities.