Customer Service Rep - Yearbook/Jpix at Jostens

Santiago, Santiago, Dominican Republic -

Full Time

Start Date

Immediate

Expiry Date

07 Oct, 26

Salary

46000.0

Posted On

09 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, CRM Systems, English Proficiency, Typing Skills, Phone Etiquette, Interpersonal Communication, Listening Skills, Attention To Detail, Order Processing, Complaint Resolution

Industry

Manufacturing

Description

Job Title: Customer Service Rep Location: Santiago - On Site Salary: DOP$40,000 + Incentives up to 6k per performance Schedule: 9:00 am - 6:00 pm / 10:00 am - 7:00 pm DLS GENERAL DESCRIPTION OR PURPOSE OF THE JOB: The customer service representative is responsible for handling Sales/Consumer requests and processing these into our CRM systems. Orders are received by telephone, fax, and email. They are the customer's front-line communication and help resolve complaints/returns. Provides help and assists in all the activities related to the department. Responsibilities: * Processing Consumer/Sales requests via email and call center * Communicating with customers/sales reps-Product/program questions/Returns * Training and Education- Product/Entry * General Housekeeping/Filing * Communication with factory/Art Dept./Order changes Job Requirements: Required: * High School diploma * Strong work ethic, excellent typing skills, professional phone etiquette, strong effective * interpersonal communications, listening skills, and attention to detail both written and verbal. * Listening skills and attention to detail in both written and verbal communication is key * Advance English Level * Dominican ID * Live in Santiago * Able to work on site. Benefits: * Weekly Payment * Law medical insurance and AFP * Complementary Medical Insurance * Life Insurance * 2 way free Transportation * Internal Bank * Credit in pharmacy and optic center * Referral Program * Growth Opportunities * WFH after 3 months based on performance and customs permission. Other Benefits: * Weekly Payment * 2 way free transportation * Law Benefits * Complementary Medical Insurance * Pharmacy and Optic Center benefits * Internal Cooperative * Bonuses Facilities * Referral Program * Paid Vacations period * Growth Opportunities * WFH after 3 months based on performance and equipments availability. About Jostens: Celebrating 125 years of business, Jostens has been a part of local communities, working with K-12 schools, colleges and universities, teams, and affiliation groups. Representatives from Jostens touch thousands of schools and groups every day, working to make a difference with products and services that recognize accomplishments and help people tell their stories. These products, along with resources for educators, yearbook curriculum and services to help motivate and inspire like Jostens Renaissance® and Commitment to Graduate (C2G) are all designed to contribute to a positive and rewarding school experience. As a household name and leading brand in our market, we are passionate about being the most trusted partner in celebrating moments that matter. We are a mid-size company with a small company feel, allowing us to move fast and explore innovative ideas. Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. https://www.jostens.com/about/california-employee-privacy-policy

Responsibilities

The representative handles sales and consumer requests via phone, email, and fax, processing them into CRM systems. They serve as the primary point of contact for resolving complaints, returns, and coordinating with the factory and art departments.