Customer Service Represenative at Ryder Supply Chain Solutions

Etna, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Jul, 26

Salary

22.75

Posted On

19 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Inbound sales, Communication skills, Inventory management, Workflow management, Scheduling, Planning, Purchase order generation, Repair order generation, Parts management, Conflict resolution, MS Office, Outlook, Excel, Sales solicitation

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Job Seekers can review the Job Applicant Privacy Policy by clicking here. Job Description: We are immediately hiring a Customer Service Representative to join our Ryder Etna, OH team. Apply here today to speak with a Recruiter about the position and perks of joining our Ryder Ever Better Team. Pay Range: $22/hr Location: Etna, OH Schedule: 330pm -12am Sunday - Thursday Comfortable with regular communication with varying levels of management; Intermediate experience with MS Office including Outlook and Excel When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nation’s biggest brands. We make sure you are also getting the diverse experience, advancement opportunities, all from an industry-leading Fortune 500 company. Here are a few of the many benefits when working with us: Medical, Dental, Vision Benefits start at 30 Days 401 (K) Savings Plan with a company match Discounted employee stock purchase options Quality employee discounts that actually save you money on tools, cars, appliances, travel and more All major holidays paid and Paid time off within your first year Up to 12 weeks paid maternity leave If you would like to learn more about this role and similar positions check out the link below: https://www.youtube.com/watch?v=YbPzxsoyM1M Summary The Customer Service Representative I position work cross functionally across Sales, Marketing, Operations and Asset Management, while utilizing excellent customer communication skills. This individual is responsible for inbound sales calls, maintains appropriate inventory levels, and interacts with customers; gives information in response to inquires, and resolves customer complaints and answers customers' questions. Essential Functions Responsible for a great customer experience and ensuring concerns, issues, and disputes are resolved to the customers’ expectations. Execute customer communication protocol Handle all Rental sales and the sales process for inbound calls and outbound solicitation to increase leads and new customers. Accountable for rental truck inventory levels by coordinating with Maintenance and Asset Management to meet customer demands Workflow management: enhance productivity through effective scheduling and planning Generate purchase/repair orders and maintenance of files Parts management: contribute to cost containment through inventory planning and warranty Additional Responsibilities Ensures compliance with all company, local, state, federal and other regulatory agencies policies Performs other duties as assigned Skills and Abilities Strong verbal and written communication skills Ability to get both verbal and written communication across that has the desired effect Goal oriented, drive for results, assertive, and deal well with ambiguity Possesses a high degree of initiative Must have high level of energy and be a self-motivated and self-directed person Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments Ability to focus on multiple projects and activities simultaneously Flexibility to operate and self-driven to excel in a fast-paced environment Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors) Demonstrates customer service skills Qualifications H.S. diploma/GED required One (1) year or more in sales and/or customer service required DOT Regulated No #INDexempt #LI-MF Job Category Customer Service Compensation Information: The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below: Pay Type: Hourly Minimum Pay Range: 22.75 Maximum Pay Range: 22.75 Benefits Information: For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan. Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Important Note: Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. Security Notice for Applicants: Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers. Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754. Current Employees: If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process. Job Seekers can review the Job Applicant Privacy Policy by clicking here. Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.

Responsibilities

The Customer Service Representative manages inbound sales calls, maintains inventory levels, and resolves customer inquiries and complaints. They also coordinate with maintenance and asset management teams to ensure efficient workflow and accurate documentation.