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Customer Service Representative - 002 (Healthcare) at SuperStaff

Angeles, Central Luzon, Philippines -

Full Time

Start Date

Immediate

Expiry Date

06 Oct, 26

Salary

26000.0

Posted On

08 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Healthcare Account Management, Call Handling, Email Communication, Online Chat Support, Upselling, Time Management, Microsoft Word, Microsoft Excel, Microsoft Outlook, Conflict Resolution, Organizational Skills

Industry

Outsourcing/Offshoring

Description

We are seeking a dedicated and enthusiastic Customer Service Representative / Client Services Assistant to join our team. The ideal candidate will be passionate about assisting customers, resolving inquiries, and ensuring a positive experience for all. KEY RESPONSIBILITIES: Manage a high volume of incoming calls, emails, and online chats from customers who are placing orders, inquiring about an order, product information, and general order assistance Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by going the extra mile Stay current with industry changes/trends to provide best in class service Meet personal/team qualitative and quantitative targets Experience in a healthcare account Proficient in the required language Excellent organizational and time-management skills. Ability to work in a fast-paced environment. Demonstrates the ability to communicate with others effectively, listen closely and convey points clearly. Strong affinity for customer services. Shows the ability to calm patients during a stressful situation. Proficient with Microsoft Word, Excel, and Outlook HMO with 1 free dependent upon hire Life Insurance 20 PTO credits annually VL and SL cash conversion Annual Performance-Based Merit Increases and Employee Recognition Great Company Culture Career Growth and Learning 10% Night Differential Onsite (Ayala, Makati/Clark, Pampanga) Night shift 26,000 ALL IN

Responsibilities

Manage a high volume of customer inquiries via calls, emails, and chats to provide product information and order assistance. Build sustainable customer relationships and identify opportunities to upsell products while meeting qualitative and quantitative targets.