Customer Service Representative 1 at Abby's Catering

Houston, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Aug, 26

Salary

19.0

Posted On

26 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Order Processing, QuickBooks, Bilingual Spanish, Communication Skills, Troubleshooting, Multi-tasking, Hospitality Management, Phone Etiquette, Microsoft Office, Time Management, Food Safety Knowledge

Industry

Hospitality

Description

Description Our Customer Service Representative (CSR) is the interface with our customers. The CSR attends phone calls, takes orders from our customers and processes these orders to production, making sure all details are captured and the culinary departments are completely aware of all details our customers want. We work in a fast-paced environment that requires elevated levels of flexibility from the CSR. Early start hours may be required as well as late hours. Weekend availability is a must. This is not a nine to five job, and our management team is very eager and engaged to increase our market share. We’re a fast-growing company that needs highly motivated team players. The CSR is a hands-on character that manages day to day challenges and covers shifts as needed. This position requires full ownership of the assigned areas. Flexibility is key in our industry, and you must be available for extra workload. Qualifications: · Proven working experience as a CSR · Computer savvy, knowledge with QB is a plus · Experience in providing customer service support · Excellent knowledge of management methods and techniques · Proficiency in English, bilingual Spanish is a big plus · Working knowledge of customer service software, databases, and tools · Awareness of industry’s latest technology trends and applications · Strong client-facing and communication skills · Advanced troubleshooting and multi-tasking skills · Customer service orientation · Education in the hospitality related industry Requirements Reports to: Customer Service Manager Requirements as follows, but not limited to: · Experience within the food service industry (fine dining, social events, food service management) · Culinary / Food knowledge (culinary education is a big plus) Excellent presentation and communication Fluent English speaker, bilingual Spanish speaking is a big plus Experience with phone etiquette Valid driver license with driving experience is a prerequisite 1-2 years of experience in high end customer service environment Ability to read and interpret loading instructions, diagrams, and food menu specifications Being well versed in Microsoft Office and QuickBooks Highly flexible and analytical, pro-active player Good knowledge of food safety and hygiene standards Valid Food Handler Certificate is a must (e.g. ServSafe) Meticulous time manager with the ultimate attention to detail Benefits Pulled from the full job description Food provided 401(k) Health insurance Paid time off Vision insurance Dental insurance

Responsibilities

The CSR acts as the primary interface for customers, handling phone calls and processing orders for the culinary departments. They are responsible for managing day-to-day challenges and ensuring all order details are accurately captured in a fast-paced environment.