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Customer Service Representative 1 at ExpressStop

Fredericksburg, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

18.0

Posted On

26 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Systems Knowledge, Office Equipment, Microsoft Office, Inbound Calls

Industry

Retail

Description

Overview Provide product service and information, primarily via telephone, email; resolving product, billing, transaction, and service issues. Pay: $18.00/hour Responsibilities Answers inbound calls, in a courteous and professional manner within the parameters of the guidelines established to meet or exceed the overall department goals of service levels. High level of attention to detail needed. Listens to the caller’s needs and responds as needed, using empathy, concern and appreciation for their business. Resolve product or service problems by clarifying the customer's issue/need; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Utilizes all available resources to resolve and respond to the customer’s needs, with the objective of minimizing call transfers or callbacks to provide a one-call solution. Maintains customer records by updating account information and recording all interactions with the caller, in the appropriate system, to document the history of communication with the customer. Communicates account status to the authorized caller if it is impacting the customer’s ability to purchase. Transfer to the Credit/Receivables department based on established guidelines. Obtain and process customer payments as needed. Performs additional duties as needed. Qualifications Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Systems Knowledge,5 Basic Office Equipment and Microsoft Office Product Knowledge. Minimum 1-2 years Customer Service Experience, taking inbound calls. High school diploma or equivalent. Bi-lingual (Spanish) is a plus GPM Investments, LLC maintains a drug-free workplace

Responsibilities

The representative will primarily handle inbound calls and emails to provide product service and information, focusing on courteously resolving product, billing, transaction, and service issues to meet department goals. Key tasks include listening empathetically to customer needs, determining problem causes, implementing the best solutions, and maintaining accurate customer interaction records.