Customer Service Representative (1-Year Contract) at Avery Dennison

Istanbul, Istanbul, Turkey -

Full Time

Start Date

Immediate

Expiry Date

17 Sep, 26

Salary

0.0

Posted On

19 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order Management, Supply Chain Coordination, Customer Relationship Management, Problem Solving, Data Analysis, Complaint Handling, Cross-functional Collaboration, MS Office, Turkish Fluency, English Fluency, Communication Skills, Quality Assurance

Industry

Packaging and Containers Manufacturing

Description

Job DescriptionOrder Management & Supply Chain CoordinationEnd-to-End Order Ownership: Manage the complete order lifecycle, ensuring accurate entry, tracking, and on-time deliveryProactive Communication: Keep customers consistently informed about their order status, dispatch details, and shipment trackingSupply Chain Problem Solving: Proactively identify potential supply chain delays, discuss them with relevant teams, and provide viable alternatives to the customeCustomer Support & Relationship ManagementExpert Consultation: Provide professional phone support to identify customer needs, fulfill requests, and promote the company’s products and servicesService Excellence: Implement Brand Service Strategies and actively apply new initiatives designed to improve response times and overall customer satisfaction.Data Management: Meticulously track and log order statuses, customer inquiries, and responses in the company's computer systemsIssue Resolution & Quality AssuranceComplaint Handling: Evaluate and resolve customer complaints with a highly professional, tactful, and solution-oriented approachReturns & Reproductions: Manage product and pricing escalations. Coordinate with Quality Control, Social Compliance, and other departments to test returned goods and secure approvals for reproduction when necessaryTeamwork & Cross-Functional CollaborationSales Support: Partner closely with the Sales department to help achieve shared revenue and business targets.Team Synergy: Act as a reliable backup for team members during peak workload periods to ensure uninterrupted serviceGeneral Support: Perform other customer service-related duties and operational tasks as assignedQualificationsRelevant work experience in a customer service departmentQuick and careful learner, can work efficiently and effectivelyStrong teamwork spiritGood communication, coordination skills Customer-orientedProblem analysis and solving abilityGood sense of continuous improvement and can drive resultsHave the concept and thinking of automation to work efficientlyFull business fluency in Turkish and English, written & verbal Proficiency in computer operation and MS office, good at data analysisAdditional InformationWhat we offerA glimpse of the great benefits you can expect:Financial & Health Benefits: We offer Health insurance and various allowances such as Social, Meal, Holiday, Transportation, and Heating allowances, as well as a meal card (or meal voucher).Time Off & Vacation: Enjoy a minimum of 16 days of Annual Leave (increases with seniority), and we also provide special paid leaves for important life events.Continuous Development: We invest in your growth, offering personalized development plans, access to language courses, and a variety of in-house training.Flexible Working & Well-being: Hybrid work options (applicable for most roles).Community Engagement: Opportunities to participate in volunteer activities to support Non-Profit Organizations.Why join Avery DennisonWe are a global materials science and digital identification solutions company with locations in over 50 countries, and approximately 35,000 employees worldwide. As a science and innovation company, we believe that diverse teams are stronger teams. We are committed to fostering a culture of curiosity and courage, where you can grow your career with a company that has innovation in its DNA. Founded on creating real-world impact to enable a better future, we strive to provide an open, collaborative culture where diversity of thought is encouraged and respected. Hear from our employees about what it's like working at Avery Dennison. Learn more at www.averydennison.com.At Avery Dennison, we work with the biggest brands in the apparel industry. Our Istanbul site, founded in 2007, is a collaborative and dynamic environment that supports our Apparel Solutions division and employs over 50 talented individuals. Key functions at this site include Customer Service, Finance, Sales and Global Product Development, offering diverse career paths and opportunities for growth.Equal Opportunity EmployerAvery Dennison is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other protected status. If you are unable to use our online application process due to a disability, please contact us to request an accommodation at [email protected]. In the EMEA region, we foster an inclusive culture through active Employee Resource Groups (ERGs) like Elevate, Unite, and our Mental Health group. Please visit our DE&I page to learn more about our Diversity, Equity & Inclusion approach.

Responsibilities

Manage the end-to-end order lifecycle, ensuring accurate tracking and on-time delivery while proactively communicating with customers. Resolve complaints and coordinate with quality control and sales teams to maintain service excellence.