Customer Service Representative 10:30am - 7:00pm at Nutramax Laboratories

Lancaster, South Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

0.0

Posted On

03 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Phone, Email, Chat, Professionalism, Empathy, Active Listening, Problem-Solving, Record Keeping, Time Management, Organizational Skills, Attention To Detail, Multi-tasking, Microsoft Word, Microsoft Excel, Microsoft Teams

Industry

Manufacturing

Description

Description Nutramax desires to provide a drug-free, healthful, and safe workplace. We hold a zero-tolerance policy for drug use. Employment is contingent upon successfully passing a preemployment background check and drug screen (subject to applicable law). Summary of the Position: The Customer Service Representative is responsible for providing industry-leading support for our customers and leveraging our customer experience as a competitive advantage. Focused on delivering high-quality interactions that make it easy for our customers to resolve requests the first time they contact us. This role is located in Lancaster, SC, and is a full-time, on-site position. Roles and Responsibilities: Engage with consumers and healthcare professionals through phone, email, chat, and other support channels. Approach every interaction with professionalism, empathy, and active listening, demonstrating patience and a genuine commitment to providing an exceptional experience. Drive loyalty by educating the customer about our products, and highlighting benefits and programs about which they may not be aware. Maintain detailed and accurate records of customer interactions. Utilize problem-solving techniques to effectively address and resolve concerns. Collaborate with teams to ensure customer satisfaction and drive continuous improvement. Manage other duties as assigned. Regular attendance is required. Communicate effectively with other departments within the organization and function within a team environment. Perform other duties as may be required in meeting company objectives Minimum Requirements: · 2 years of experience in a professional customer service call center environment · Typing speed of 40 wpm min (60+ wpm preferred) · SAP, Five9, and Qualityze experience is a plus Proficient in Microsoft Office (Word, Excel and PowerPoint, SharePoint, OneNote and Microsoft Teams) Strong written and verbal communication skills Strong time management, organizational skills, and attention to detail Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment Education and Experience: High school diploma or equivalent Supervisory Responsibilities: None

Responsibilities

The Customer Service Representative is responsible for delivering industry-leading support to customers via phone, email, and chat, focusing on resolving requests efficiently during the first contact. This involves engaging with consumers and healthcare professionals while educating them about products to drive loyalty.