CUSTOMER SERVICE REPRESENTATIVE

Shift: 12:30pm-9pm EST ( Training hours are 9am-5:30pm EST for the first 4 weeks. Attendance for training is mandatory)

WHO YOU ARE (QUALIFICATIONS)

• High school diploma or GED equivalent.
• Must be able to work 12:30 PM - 9:00 PM Monday-Friday.
• ASE certification, automotive experience, tool experience, or related trade school degree a plus.
• On the job experience in working with general automotive mechanics a plus.
• 1+ years of call center experience or equivalent experience in dealing with customers.
• Suggestive sales experience preferred.

• Assist our franchised distributor customers in automotive tool selection, toolbox selection, troubleshooting, price and availability, technical specifications, and ordering.
• Handle all inbound calls from our internal and external sources. This includes, but is not limited to, giving price and availability, part numbers, application assistance, troubleshooting, and basic credits.
• Provide technical support concerning information and specifications for products provided in our Matco Tools catalog and catalogs of our other suppliers.
• Provide features and benefits to our franchised distributors on our commissioned daily sale items.
• Perform suggestive selling of Matco product line through programs such as deep discounts, close-out items, and volume buy in conjunction to meeting individual and departmental sales goal initiatives.
• Input orders utilizing internal ordering software systems.
• Work cross-functionally with subject matter experts to resolve open questions.
• Other responsibilities as assigned.