Customer Service Representative (12 month Fixed Term) at AsureQuality

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

20 Sep, 26

Salary

0.0

Posted On

22 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, CRM Management, Technical Guidance, Account Support, Communication Skills, Organizational Skills, Microsoft Office, Data Quality, Problem Solving, Collaboration, Administrative Support, Complaint Handling

Industry

Food and Beverage Services

Description

Company Description Every day, our team of over 1,600 passionate professionals works alongside farmers, producers, and partners across the food supply chain to uphold what Aotearoa stands for in food a world-leading standard of quality, safety, and integrity. At AsureQuality, we are proud to be Kaitiaki Kai — guardians of food. This responsibility drives everything we do, from protecting consumers to safeguarding the environment our food comes from. Job Description Auckland or Christchurch Location We’re looking for a Customer Services Representative to join our Customer Solutions team and play a key role in delivering outstanding support to our customers. As a Customer Experience Representative, you’ll be at the centre of our customer interactions — providing high‑quality service, technical guidance, and account support to both internal and external customers. You’ll work closely with operational teams, sales, and fellow colleagues to ensure enquiries are resolved efficiently, accurately, and within agreed timeframes. This role is to cover a 12 month Parental Leave and could be based in Auckland or Christchurch. Your mahi will directly impact customer satisfaction, data quality, and continuous improvement across the business. What you’ll be doing Responding to customer enquiries and coordinating with operations to resolve requests efficiently and in line with company policies and KPIs. Providing trusted technical information, clarifying results, and offering testing guidance in a clear and timely way. Providing timely, accurate support to customers by responding to audit services related queries. Maintaining accurate and compliant customer records, including CRM updates, call reports, complaints, referrals, quotations, and follow‑ups Collaborating with the wider customer solutions team and identifying opportunities, improvements and gaps where required. Support, as required on scheduled and ad-hoc customer reports within the required timeframes providing a good customer experience. Contributing ideas to improve processes, service delivery, and customer experience. Actively participating in health and safety initiatives and promoting safe work practices. Supporting special projects and administrative tasks as needed. What success looks like Customers receive timely, accurate, and professional support that meets or exceeds expectations. CRM data, reporting, and follow‑ups are complete, compliant, and reliable. Strong collaboration across Customer Experience, Operations, and Sales teams. Opportunities for improvement, customer insights, and leads are identified and acted on. Health and safety is embedded in everything you do. What you’ll bring Essential NCEA Level 3 or equivalent experience in customer service, administration, science, food production, horticulture, auditing, certification, or a related field. Experience managing customer enquiries, follow-ups, records, and service requests through to completion. Strong customer‑centric mindset with excellent written and verbal communication skills. High attention to detail and strong organisational skills. Competency with Microsoft Office applications. Advantageous 1+ years’ experience in customer service, customer coordination, administration, or service delivery. Tertiary qualification in science, food technology, horticulture, agriculture, environmental management, quality assurance, or a related discipline. Experience in horticulture, agriculture, food production, auditing, certification, laboratory services, or another regulated service environment. Familiarity with CRM systems, databases, LIMS, Intact or contact centre telephony systems. Personal attributes Service‑driven and proactive problem solver. Collaborative, resilient, and adaptable. Detail‑focused and well organised. Comfortable working within processes while looking for better ways of doing things. Qualifications Customer Service experience Tertiary qualifications in Food Science, Horticulture or Agriculture Additional Information Why join AsureQuality? At AsureQuality, our values guide how we work together as Mahi Tahi Tātou — one team, all of us together. We offer meaningful work, supportive teams, opportunities to learn and grow, and the chance to make a real impact for our customers and communities. Helping Aotearoa shape a better food world - Join us today!

Responsibilities

Provide high-quality service, technical guidance, and account support to internal and external customers. Coordinate with operational and sales teams to resolve enquiries efficiently while maintaining accurate CRM records.