QUALIFICATIONS:

• Ability to provide professional and courteous customers service in a fast-paced environment
• A commitment to quality service and follow through
• Experience in telephone service or sales
• Previous computer and keyboarding experience
• Ability to communicate effectively with internal and external customers
• Ability to perform required duties with minimum supervision
• Ability to perform productively in a team environment
• Possess a positive attitude with a willingness to learn
  Job Type: Fixed term contract
  Contract length: 12 months
  Pay: $15.80-$16.00 per hour
  Work Location: In perso

Reporting to the Customer Service Supervisor – the Customer Service Representative will be responsible for:

• Provide quality customer service in both inbound and outbound call centre
• Actively participating in sales programs to maintain and increase circulation
• Continually promote our monthly pre-payment plans
• Follow up calls to new starts and restarts to ensure quality service
• Contacting existing customer base to renew their subscriptions
• In the case of potential cancellations, identifying the customers’ needs to improve service & attempting to retain them as a subscriber
• Complete accurate customer account transactions during calls
• Clerical support functions or other duties for Circulation Department as assigned