At RWC, a customer service representative is responsible for managing the entire order fulfillment process, from receiving the customer order to delivering the product. The representative ensures that orders are accurate, complete, and delivered on time. They must also be able to handle customer inquiries and complaints professionally and promptly. In addition to maintaining accurate records of all orders, the customer service representative proactively coordinates with other departments to ensure that orders are processed correctly and delivered on time and in full.

• Other tasks that ensure a smooth process include correct pricing, inventory management, and excellent customer service that keeps the customer informed throughout the entire order cycle.