Customer Service Representative | 1st Shift at Gehl Food & Beverage

Village of Germantown, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jul, 26

Salary

22.0

Posted On

16 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Order processing, Conflict resolution, Data entry, Invoice management, Communication, Relationship building, Inventory management, Microsoft Office, Microsoft Word, Microsoft Outlook, Microsoft Excel, Administrative support, Time management, Multitasking, Professionalism

Industry

Food and Beverage Services

Description

Description Now Hiring: Customer Service Representative | 1st Shift Shift/Schedule: Mon-Fri 8:30AM - 5:00PM Pay: $20 - $22 hourly Why join our team? Need cash before payday? We’ve got you covered with on demand pay Full benefits package – medical, dental, vision & 401(k) match Generous PTO & holidays Growth opportunities to expand skillsets and enhance career Amazing team & culture focused on: Communication | Community | Wellness Other Benefits & Programs We Offer: Referral bonus program Tuition reimbursement HSA Medical plan option with annual company contribution Perks at Work – discounts on shopping, travel & more Proven continued business growth for future opportunities Position Overview Reporting to the Customer Service Manager/Supervisor, the Customer Service Representative serves as the primary liaison between Gehl Foods, Inc. and its customers. This role supports customer inquiries, complaints, and order processing while partnering with Sales and internal teams to ensure timely, accurate service and operational excellence. What You’ll Do Serve as the first point of contact for customer inquiries via phone and email, assisting with orders, refunds, and exchanges Troubleshoot and resolve customer complaints while proactively identifying potential issues Research and resolve invoice deductions and claims Provide administrative and reporting support to Regional Sales Managers, including data entry, correspondence, and collections support Maintain accurate customer and broker records and generate reports to manage assigned accounts and territories Build and maintain strong relationships with brokers and sales territories to support product availability and inventory needs Ensure all shipments are delivered on time and in full, coordinating carrier appointments and buyer communication Maintain strong product knowledge to effectively answer questions and resolve issues Collaborate with cross-functional teams on projects and workflow support Ensure compliance with food safety, quality, GMP, and corporate/plant safety standards Perform other duties as assigned Requirements Requirements High School Diploma or equivalent Minimum of 3 years of customer service experience, preferably in a manufacturing environment Strong organizational skills with the ability to multitask and manage details effectively Excellent written, verbal, and interpersonal communication skills Proven ability to remain composed and professional in high-pressure situations Strong teamwork skills and the ability to collaborate across departments Proficiency in Microsoft Office (Word, Outlook, Excel)

Responsibilities

The Customer Service Representative acts as the primary liaison between the company and its customers, managing inquiries, orders, and complaints. They also provide administrative support to the sales team and ensure accurate record-keeping and timely shipment delivery.