Customer Service Representative 3 at S R INTERNATIONAL INC

Phoenix, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Jun, 26

Salary

16.0

Posted On

08 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Record Keeping, Billing Adjustment, Cash Handling, Reconciliation, Policy Analysis, Discretion, Bilingual

Industry

IT Services and IT Consulting

Description

Job Description: Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Provide a service such as a license, registration, title, permit, or program eligibility information Check to ensure that appropriate changes were made to resolve customers' problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Refer unresolved customer grievances to designated departments for further investigation. Determine charges for services requested, collect deposits or payments, or arrange for billing. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments Tentative start date will be dependent upon interviews conducted, onboarding completed, and the state agency issuing a PO. HireRight must be used for Background Checks and Drug Screenings. Local Only Candidates - Resumes must specify the current location of the candidate, all those who do not state current location will not be considered. - AS A REMINDER - Candidates must be local at time of submission, and available for in person interviews within 1 week of the posting close date. Candidates must also be able to start within 2 weeks of an offer being made. Please let me know in the comments or in the cover letter which location the candidate is interested in Glendale Locations 5 Openings 6010 N. 57th Dr., Glendale, AZ 85301 3 Openings 4324 W. Olive Ave., Glendale, AZ 85302 Performs journey level customer service activities by performing tasks initiated by the general public. Position may require the use of discretion when releasing pertinent information, solving difficult customer service complaints/problems; conducting research, compiling information, and analyzing policies and procedures to resolve customer issues. Duties may include periodically adding money receipts, reconciling cash against known figures for verification, preparing and transmitting deposits of monies to the bank or to the state treasurer’s office on a daily basis Required Skills: Follows established guidelines Solving difficult customer service complaints/problems Customer Service Experience Preferred Skills: Bilingual

Responsibilities

This role involves conferring with customers via telephone or in person to provide information, process orders, cancel accounts, and resolve service or billing complaints by taking appropriate actions like exchanges or adjustments. Responsibilities also include maintaining detailed records of customer interactions and escalating unresolved grievances to designated departments for further investigation.