Customer Service Representative at 3M

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

07 Jul, 26

Salary

0.0

Posted On

08 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Order management, Communication, Conflict resolution, SAP, Salesforce, ERP, CRM, Supply chain coordination, Process improvement, Relationship building, Problem solving, Time management, Presentation skills, Data analysis

Industry

Industrial Machinery Manufacturing

Description

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter. Job Description Collaborate with innovative 3Mers around the world Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a wide variety of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers. This position provides an opportunity to transition from other private, public, government or military experience to a 3M career. The impact you will make in this role As a Customer Service Representative, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative people around the world. Here, you will make an impact by: Responsibilities include but are not limited to: You will lead customer satisfaction through proactive customer interactions via the phone, email and chat. You will need to proactively respond to customer inquiries and creatively resolve complex daily issues. You will drive successful customer order management activities by processing orders accurately and ensuring timely delivery. To do this you will need to interact with sales reps, pricing teams and the customer to ensure pricing, product and order accuracy. You will coordinate with the logistics and supply chain teams to track shipments and update customers on delivery status. You will work with our AR and Disputes areas to help manage returns and exchanges according to company policies. You will implement change and process improvements by collaborating internally with your team and other internal areas such as sales, supply chain, AR/disputes/returns teams and technical support areas to address customer needs. You will build strong customer relationships by understanding their order patterns, actively listening to their needs, then using that to find creative solutions to complex issues and inquiries. Adaptive communication is key while balancing ongoing issues, activities and priorities. Your Skills and Expertise To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications: Bachelor’s degree or higher (completed and verified prior to start) AND two (2) years of experience engaging, servicing or selling to customers, clients, and/or direct experience in a Customer Services role in a private, public or government environment Additional qualifications that could help you succeed even further in this role include: Possess a bachelor’s degree or higher (completed and verified prior to start) Six (6) years of experience with a customer service role Experience in ERP and CRM systems (SAP and Salesforce) Experienced with cross-functional project leadership preferred Self-motivated, and able to work effectively, in cross-functional groups, and with internal and external customers Ability to resolve conflicts effectively and take the initiative to resolve issues before they become problems Ability to follow through with commitments and show concern for the needs of others Excellent oral and written communication, including presentation skills Clear and conceptual thinking ability; excellent judgment and discretion Prefers to stay busy with a full workload and enjoys meeting challenges Ability to handle work-related stress; handle multiple priorities simultaneously; and meet deadlines Work location: This role follows an on-site working model, requiring the employee to work at least four days a week in the office. Travel: May include up to 5% domestic/international Relocation Assistance: Not authorized Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status). Supporting Your Well-being 3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope. Chat with Max For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers. Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Twitter @3M. 3M Global Terms of Use and Privacy Statement Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms. Please click on the following links and select the country where you are applying for employment to review the applicable Terms of Use (link here) and Privacy Policy (link here). Before submitting your application, you will be asked to confirm your agreement with the terms. At 3M we apply science in collaborative ways to improve lives daily as our employees connect with customers all around the world. Learn more about 3M's creative solutions to global challenges at www.3M.com or on Twitter @3M or @3MNews.

Responsibilities

The Customer Service Representative will lead customer satisfaction through proactive interactions and manage order processing to ensure timely delivery. They will also collaborate with internal teams like supply chain and sales to resolve complex issues and drive process improvements.