Customer Service Representative (40 hours per week) #3444 at Reedsburg Area Medical Center

Reedsburg, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Sep, 26

Salary

0.0

Posted On

06 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Medical Collections, Credit Experience, Computer Skills, Verbal Communication, Written Communication, Interpersonal Skills, Problem Solving, Customer Service

Industry

Hospitals and Health Care

Description

Join the Reedsburg Area Medical Center Team! Our Patient Financial Services department in looking for a Customer Service Representative to join their team! Schedule: Monday thru Friday! Shift: 8:00 a.m. - 4:30 p.m. Hours per week: 40 hours Benefits: Yes, RAMC offers a competitive benefits package. Position Summary: The Customer Service Representative is responsible for the collection of RAMC self-pay accounts receivable by way of personal contact, phone calls, and written correspondence. He/she is always maintaining the positive public relation image of Reedsburg Area Medical Center, Inc. and its Clinics. Job Relationships: Reports to the Manager of Patient Financial Services through the Customer Service Lead; collaborates with other department employees, Providers, and all hospital departments, Physicians Group and Specialty Group Clinics. Education and Training Required: High school graduate or equivalent. Experience: Previous medical collections/credit experience, desired or other relative experience considered. Special Knowledge, Skills and Abilities: Computer skills. Good verbal/written communication skills. Ability to greet employees/visitors in a courteous and respectful manner with positive interpersonal skills. Ability to work with minimum direct supervision. Physical Requirements: Physical Demands: Continuous sitting. Occasional standing. Frequent walking. Occasional lifting, pushing and/or pulling up to 10 pounds. Occasional bending, twisting, and reaching overhead. Sight: Continuously provide visual acuity with correction to read written and computer information. Cognition/Communication: Continuous clear speech and hearing skills to communicate with patients and coworkers. Continuous communication with patients, family members, and other staff using hearing skills, comprehensive speech, simple writing and simple reading skills. Environmental Conditions: Constant indoor, patient environment with occasional computer screen glare. Potential Hazards: OSHA Blood Borne/TB Classification Class II – Occupational exposure to blood and Other Potentially Infectious Materials (OPIMs) is not reasonably expected to occur in routine performance duties. Psychological, Situational, Functional Factors: Constant problem solving, analyzing and use of judgment in a high customer service area. Speed, consistency and accuracy of work duties imperative.

Responsibilities

Responsible for collecting self-pay accounts receivable through personal contact, phone calls, and written correspondence. Maintains a positive public relations image for the medical center and its clinics.