Customer Service Representative at AAA Service Plumbing, Heating, Electric

Golden, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Jul, 26

Salary

0.0

Posted On

02 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Call center operations, Appointment scheduling, Communication, Computer systems proficiency, Data entry, Problem solving, Professionalism, Sales support, Invoicing, Follow-up calls

Industry

Consumer Services

Description

Description AAA Service has proudly served the Denver Metro community since 1983, providing trusted Plumbing, HVAC, Electrical, and Sewer & Drain solutions. With thousands of 5-star reviews and a 4.8/5 Google rating, our reputation speaks for itself. What truly sets us apart, however, is our team. We invest in your growth with ongoing training, opportunities for advancement, and a culture built on professionalism, dependability, and integrity. If you’re looking for a career with a stable, established company where your skills are valued and your future is supported, AAA Service is the place to be. What’s in it for you? Competitive compensation PLUS bonuses! Get paid weekly! Every Friday is payday! Weekends Required. Medical premiums including dental, vision and life insurance for you AND your family. Company Matched 401K. Paid holidays in addition to accrued sick and vacation time. Ongoing technical and developmental training to further your career. The Big Task: This position greets incoming callers and processes appointments for our business. Helps in a consistently professional, friendly, and urgent manner, conveying information accurately to external and other internal customers utilizing scripts and other internal sources to secure appointments for our technician’s. Key Sub Tasks: Exhibits consistently professional and congenial customer service practices to answer incoming calls from customers and book appointments for our technicians: All calls answered with urgency in a professional manner. Call handling and meeting customer needs consistently followed. Meet the call center goal for opportunity expectations in respect to setting appointments. Existing tools, scripts, and systems used consistently to book appointments. Department procedures followed routinely to ensure consistently high sales. Logging into systems in a timely manner. Makes follow- up calls to customers for satisfaction of service performed by technicians. Check invoices to ensure technician input proper payment and information in each order for accounting. Other job duties as assigned. Requirements Minimum Requirements: At least 3 years of customer service experience. At least 1 year of call center experience. Able to use and understand different computer systems. Industry knowledge is a plus!

Responsibilities

The Customer Service Representative is responsible for answering incoming calls and scheduling appointments for technicians in a professional and urgent manner. They also perform follow-up calls to ensure customer satisfaction and verify technician payment information on invoices.