ABOUT ABBOTT

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

REQUIRED QUALIFICATIONS AND EXPERIENCE

• At least 2 years experience in Customer Service in a sales environment
• Intermediate proficiency in MS Outlook and Excel
• Strong phone contact handling skills and active listening

PREFERRED QUALIFICATIONS

• Working knowledge of ERP and CRM systems, experience with SAP desirable.
• Intermediate knowledge of Microsoft suite (Word, powerpoint, Excel)
• Product based customer service experience

• Process purchase orders, stock requests & capital orders.
• Manage customer service email boxes
• Manage backorders and open orders on a daily/weekly basis as required
• Manage case bookings, process shipment and return orders and reconcile kit inventory.
• Identify and assess customers’ needs to achieve satisfaction.
• Answer customer telephone enquiries, orders, service needs and complaints and log customer feedback.
• Organise product returns and credits.
• Work with 3PL teams for the completion of product shipment and returns.
• Log PR events
• Create and maintain customer accounts.
• Extend patient and physician accounts through collaborations with the Product team.
• Support month-end, quarter end and year end activities.
• Participate and support system implementations and other related projects as required.
• Participate and support audit activities as required.
• Update or notify changes in SOPs/work instructions as required.