Customer Service Representative at Abbott Pediatrics

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

11 May, 26

Salary

0.0

Posted On

10 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Data Entry, Order Management, Stock Allocation, Backorder Management, Logistics Liaison, Query Resolution, Escalation Management, Feedback Logging, Shipment Coordination, Quality Management System Compliance, Month-End Support, Time Management, Communication Skills, Attention To Detail, Multitasking

Industry

Hospitals and Health Care

Description

JOB DESCRIPTION: About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to: Career development with an international company where you can grow the career you dream of . A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. Primary Job Function Based in our head office at Macquarie Park, you will use your exceptional people skills to liaise with our customers, finance, key internal stakeholders and 3PL Distribution teams to facilitate the timely and efficient delivery of our products and services. Core Job Responsibilities • Data entry of customer sales orders into ERP system (S4 Hana) • Allocate stock with product that falls within customer expectations • Manage backorders and open orders • Liaise with Logistics group to ensure timely delivery of product to our customers • Frontline internal and external customer query resolution and escalation if required • Answer customer telephone enquiries and respond where appropriate or direct to relevant area. • Log customer feedback • Working with 3PL teams for the completion of product shipment and returns • Quality Management System Compliance • Supporting month-end activities Minimum Education • Relevant years experience as listed below Minimum Experience and Skills • Customer Service experience in a sales environment • Ability to prioritize and manage time efficiently • Excellent oral and written communication skills • High attention to detail • Ability to multi task • Working knowledge of ERP systems, experience with SAP essential • Competency in business software including MS Office programs specifically Outlook and Excel Quality, Safety & Environmental Responsibilities • Attend regular departmental meetings with manager/supervisor to build in continuous feedback mechanisms. • Meet the requirements of ISO by complying with all relevant Quality policies and procedures to ensure the Quality objectives of the business are met. • Comply with all relevant company Occupational Health, Safety and Environmental policies, procedures and work practices with the intent of preventing or minimizing accidental exposures to self, colleagues and/or the environment. The base pay for this position is N/A In specific locations, the pay range may vary from the range posted. JOB FAMILY: Customer Service DIVISION: CRLB Core Lab LOCATION: Australia > Macquarie Park : 299 Lane Cove Road ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: No MEDICAL SURVEILLANCE: No SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day) Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce. Follow Us: Facebook LinkedIn YouTube Twitter

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Responsibilities

The representative will use strong interpersonal skills to communicate with customers, finance, internal stakeholders, and distribution teams to ensure timely and efficient product delivery. Core duties include entering sales orders into the ERP system, allocating stock, managing backorders, resolving customer inquiries, and coordinating product shipments and returns with 3PL teams.