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Customer Service Representative at ABF Security
Fenton, Missouri, United States -
Full Time

Start Date

Immediate

Expiry Date

20 Jan, 26

Salary

0.0

Posted On

22 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Technical Customer Service, Communication Skills, Critical Thinking, Troubleshooting, Service Data Reporting, Work Order Distribution, Service Appointment Scheduling, Email Response, Problem Escalation, Team Communication, Post-installation Support, Self-motivation, Goal Orientation

Industry

Security and Investigations

Description
Job Responsibilities: The selected candidate will be able to troubleshoot, report, schedule, and answer general technical questions. Create, process and track all service calls Distribute work orders to all technicians Schedule service appointments with customers Respond to daily service desk emails Escalate problems and reassign calls when appropriate Accurately report service data Maintain effective communication with service team members Develop working knowledge of all operating standards, practices, and procedures Provide customer contact for all post-installation problems The successful candidate will possess or demonstrate the following attributes: At least 6 months of technical customer service experience is preferred Exceptional communication and customer service skills Superior critical thinking skills High school diploma or equivalent Must be self-motivated as well as thrive being part of a high energy, goal oriented team. Comprehensive and Competitive Compensation and Benefits: Benefits include paid holidays, paid vacation and sick time, medical, dental, vision, life, disability, 401(k), profit sharing and more! An Equal Opportunity Employer Women, Minorities, Veterans, and Disabled are encouraged to apply. Learn more about us and the services we provide at www.abfsecurity.com.
Responsibilities
The Customer Service Representative will troubleshoot and answer technical questions, create and track service calls, and maintain communication with the service team. They will also schedule appointments and escalate issues as necessary.