Sign up to Y-Axis Job Site

Sign up with

Please choose a username.

Use this as Whatsapp number

I accept the Terms & Conditions

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Customer Service Representative - Account Maintenance (Early Stage Collecti at Ford Motor Company

Edmonton, Alberta, Canada -

Full Time

Start Date

Immediate

Expiry Date

05 Aug, 26

Salary

53872.0

Posted On

07 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Maintenance, Early Stage Collections, Negotiation, Financial Problem Solving, Customer Service, MS Office, Conflict Resolution, Account Management Software, Professional Communication, Multitasking

Industry

Motor Vehicle Manufacturing

Description

Working within a dynamic team and supporting a broad network of Ford/Lincoln dealers, the Customer Service Representative - Account Maintenance plays a critical role in managing our early-stage delinquency portfolio. In this role, you aren’t just providing service; you are a financial problem-solver. You will work directly with customers to understand the root causes of account delinquency, negotiate sustainable payment arrangements, and provide the professional expertise needed to help our customers get back on track while working to advance Ford Credit Canada’s reputation as a customer-focused lender, providing personalized service and professional expertise.

Responsibilities

Manage an early-stage delinquency portfolio by identifying root causes of account delinquency and negotiating sustainable payment arrangements. Provide professional expertise to help customers resolve financial issues while maintaining Ford Credit Canada's reputation.