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Customer Service Representative at Ace Handyman Services Casper

Clark, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Aug, 26

Salary

36000.0

Posted On

24 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Phone Etiquette, Communication Skills, Sales Skills, Customer Service, Organizational Skills, Multitasking, Problem Solving, Office Suite, CRM, ServiceTitan

Industry

Construction

Description

Benefits: Flexible schedule Company Description: Ace Handyman Services is an Ace Hardware Company that provides professional repair, maintenance, and improvement services for residential and commercial customers. Overview of Position: The CSR works in an an office environment assisting the TEAM and reports to the Office Manager. The CSR acts as the central hub, handling inbound calls/leads, scheduling jobs, ordering materials, and providing information on services, ensuring smooth operations by coordinating craftsmen, solving logistics, managing paperwork, and boosting customer satisfaction with strong communication and problem-solving. ***Work schedule can be adjusted to fit candidate's needs*** 30hrs per week required to fill the role. Responsibilities: · Customer Interaction: Ensure phones are answered promptly, respond to leads (email, web), provide service info, pricing, and availability, receive complaints, and follow up with clients. · Scheduling & Dispatch: Coordinate and manage schedules for multiple craftsmen and projects, efficiently dispatching jobs and optimizing routes. · Logistical Support: Order materials for jobs, help solve operational issues, and ensure smooth project flow from start to finish. · Sales & Support: Educate customers on services, process quotes/billing, and potentially handle other sales such as commercial clients. · Administrative Tasks: Perform general office duties, filing, and data entry. Required Skills & Qualities: Excellent phone etiquette and communication skills. Strong sales skills. Strong customer service skills. Strong organizational and multitasking abilities. Customer-focused attitude with problem-solving skills. Proficiency with computer systems (Office Suite, CRM/ServiceTitan). Ability to work in a fast-paced environment.

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Responsibilities

The CSR manages inbound leads, schedules jobs for craftsmen, and coordinates logistics and materials. They are responsible for providing service information, processing billing, and ensuring overall customer satisfaction.