Customer Service Representative at ACS Air Conditioning Specialist Inc

Winston-Salem, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Sep, 26

Salary

18.0

Posted On

05 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Scheduling, Call Management, Dispatch Coordination, Communication Skills, Multitasking, Computer Skills, Problem Solving, Attention To Detail, Professional Demeanor, Time Management, Customer Retention

Industry

HVAC and Refrigeration Equipment Manufacturing

Description

Customer Service Representative (CSR) PF Plumbing – Winston-Salem, NC Schedule: Full-time, Monday–Friday, 8:00 AM – 5:00 PM. Candidates must demonstrate dependable attendance and reliability. Pay: $18.00 PF Plumbing is looking for a friendly, organized, and customer-focused Customer Service Representative (CSR) to join our growing team in Winston-Salem, NC. This position is the first point of contact for our customers and plays a critical role in delivering exceptional customer experience. We are seeking someone who enjoys helping people, thrives in a fast-paced environment, and can confidently manage incoming calls, scheduling, and customer communications while maintaining a positive attitude. What We Offer • Competitive hourly pay • Paid time off and holidays • Health benefits • Ongoing training and development • Career growth opportunities • Stable, year-round employment • Supportive team environment Position Responsibilities • Answer incoming customer calls professionally and courteously • Schedule service appointments and manage technician calendars • Communicate effectively with customers regarding appointment times and service updates • Handle customer inquiries and resolve issues with professionalism • Assist with dispatch coordination and routing technicians efficiently • Maintain accurate customer records and job information • Make outbound calls for appointment confirmations, follow-ups, and membership opportunities • Support service and sales teams by ensuring excellent customer communication • Deliver Legendary Service with every interaction Qualifications Required • Minimum 2 years of customer service experience • Strong communication and phone skills • Excellent organizational and multitasking abilities • Positive attitude and professional demeanor • Ability to work in a fast-paced office environment • Strong computer skills and attention to detail • Reliable attendance and punctuality • Ability to work a consistent schedule of Monday–Friday, 8:00 AM – 5:00 PM Qualifications Preferred • Plumbing or HVAC home service industry experience • Dispatching or scheduling experience • Experience with Service Titan or similar software • Call center experience • Sales or customer retention experience Skills & Attributes • Friendly and customer-focused • Strong problem-solving abilities • Team player with a positive attitude • Able to remain calm under pressure • Detail-oriented and highly organized • Strong written and verbal communication skills What Success Looks Like • High customer satisfaction scores • Accurate scheduling and appointment management • Positive customer interactions • Strong communication with technicians and team members • Consistent professionalism and reliability • Contribution to a positive office culture Join the PF Plumbing Team If you enjoy helping customers, staying organized, and being part of a team that values professionalism and service excellence, we'd love to hear from you.

Responsibilities

The role involves managing incoming customer calls, scheduling service appointments, and coordinating technician routing. The representative is responsible for maintaining accurate customer records and ensuring a high-quality customer experience.